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As with some of its recent models, Mercedes-Benz is previewing the next generation of the S-Class (W223) in stages which highlight new features and innovations. First on the list is the new MBUX – Mercedes-Benz User EXperience – which goes into the second generation just two years after first being offered.

The new infotainment system has hardware and software progression with 50% more processing power, a 320GB SSD and 16GB of RAM. Over-the-air (OTA) updates will be available though this is fast becoming a common feature for cars with systems that can connect to internet services.

Mercedes-Benz MBUX

Mercedes-Benz MBUX

The ‘learn-capable’ system’s strong point is its networking with a wide range of vehicle systems and sensor data. For example, the exit warning function in the new S-Class will use cameras to recognize that an occupant wants to leave the vehicle. If another road-user is approaching in the blind spot, the active ambient lighting becomes part of the exit warning system and flashes red.

Advanced screen technologies with OLED
The latest screen technologies are used for MBUX, which is available for front as well as rear occupants (with up to 3 screens). The 12.8-inch media display has a spacious portrait format which, on request, can be offered with OLED technology and haptic feedback.

OLED panels emit light when subjected to an electric current and, unlike an LCD, they do not require external background lighting. Power is only consumed where pixels light up. Among other benefits, this ensures a better black level and even stronger contrasts. When showing typical video sequences, OLED technology has an up to 30% lower energy consumption than LCD technology.

Mercedes-Benz MBUX

More extensive personalization
The human factor is always the central consideration. The possibilities for personalization and intuitive operation have become far more extensive even for rear occupants.  For the driver, the new 3D driver display allows a spatial view at the touch of a button for the first time. A real 3-dimensional effect is achieved without having to wear 3D glasses.

By scanning a QR code with the Mercedes App, the vehicle is automatically connected to the Mercedes me account. As the profiles (up to seven) can be stored in the Cloud as part of Mercedes me, they can also be used in other Mercedes-Benz vehicles with the new MBUX generation

Mercedes-Benz MBUX in new S-Class

MBUX Interior Assist checks whether the childseat is correctly attached to the front passenger seat. The driver’s attention level is also monitored and ATTENTION ASSIST warns if there are signs of microsleep. Depending on the equipment level, MBUX Interior Assist recognizes up to 20 control wishes.

New convenience functions include prepositioning of the driver’s seat and outside mirrors according to body size, and operation of the rear roller blind by glancing over the shoulder. The sliding sunroof can also be operated by hand gestures. In fact, hand gestures and voice commands will likely become the dominant form of activation and management of many systems.

Mercedes-Benz MBUX

Hey Mercedes‘ becomes more intelligent
The voice assistant ‘Hey Mercedes’ listens even more carefully, and understands the occupants even better. It has the capability to understand up to 27 languages and can also be controlled from the rear. Several microphones help to tell the system which seat the voice is coming from. Flashing ambient lighting identifies the current speaker.

Domestic systems and home appliances can also be linked to the vehicle and voice-controlled, thanks to the Smart Home function although this probably means having dedicated compatible items at home.

Mercedes-Benz MBUX

HUD with augmented reality
Two different head-up displays (HUDs) are available, with the larger type having augmented reality (AR) content for more comprehensive route guidance. When navigating, for example, animated turn-off arrows (‘fishbones’) are projected onto the road lane at a virtual distance of about 10 metres. As this is superimposed directly onto reality, the result is directly perceptible information that is important for the current driving situation.

Mercedes-Benz MBUX in new S-Class

The driver display and media display offer a comprehensive aesthetic experience. The appearance of the screens can be individualized with a choice of up to four display styles. The number of ‘classic controls’ has been greatly reduced with 27 fewer hardkeys (mechanical switches) than in the current model.

Mercedes-Benz MBUX in new S-Class

“Our overarching goal is to offer the utmost in comfort, personalization and convenience for our customers. A system that is more detailed, thoughtful and individual than ever before. So I would even call it ‘My MBUX’,” said Sajjad Khan, Member of the Board of Management of Mercedes-Benz AG. “Through even more ease-of-use, our customers gain extra time and added value. This goes beyond just displays and voice control. My MBUX now becomes the spinal cord, or even the central brain of the vehicle.”

More information will be presented in the next few months and the new S-Class will have its global debut sometime in September.

1972 Mercedes-Benz S-Class W116
Although the flagship model’s history goes back to 1954, the introduction of the S-Class designation and model line began with the W116 model in 1972 (above). The current W222 generation (below) is the sixth which was launched in 2014.

2017 Mercedes-Benz S-Class W222

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A Mercedes-Benz is a valuable asset which an owner would want to protect ub the best possible way  from damage or loss. To give owners peace of mind, Mercedes-Benz Services Malaysia (MBSM) now offers Mercedes-Benz Protection with two new insurance and takaful solutions. The Star Protect and Star Protect Plus insurance and takaful solutions, as the packages are known, are available at all authorised Mercedes-Benz dealerships.

Repair
A temporary replacement vehicle will be provided if the car has to be at the authorised Mercedes-Benz service centre for repairs for many days.

Replacement vehicle for up to 20 days
The solutions are said to be first-of-its-kind in the premium motor insurance and takaful category, and amongst other things, offer a temporary Mercedes-Benz replacement vehicle benefit for up to 20 days per period of insurance if the insured vehicle is in an authorised Mercedes-Benz workshop for accident repair.

There are also new benefits for Star Protect and Star Protect Plus. These  include a nationwide limitless towing distance and reimbursement of car key replacement costs (today’s sophisticated key fobs are not cheap!). Coverage is also for all authorised drivers and does not require a prior driver name submission to the insurer.

MERCEDES-BENZ KEY
Losing this key is bad enough but at least if you have Star Protect insurance, the replacement cost is covered.

“The entire automotive industry is transforming and motor insurance is preparing for changes as the connected vehicle ecosystem comes into being and as consumer ownership preferences shift. Through our customer-centric approach, not only have we widened our insurance partner base, we deep dived into our current offerings in order to develop a more comprehensive motor insurance coverage for Mercedes-Benz owners,” said Mike Ponnaz, MD of Mercedes-Benz Services Malaysia.

“Our aim is to increase the number of insured and satisfied customers under Mercedes-Benz Protection by offering products which provide owners with greater peace of mind,” he added.

Under the enhanced packages, vehicles will be covered for basic loss or damage such as damage resulting from accidental collision, burglary, housebreaking, theft and attempted theft, or any malicious acts, and liability to third parties, with additional protection for impact damage caused by falling trees due to acts of nature.

No mileage limit for towing assistance
The towing assistance, which includes unlimited towing distance for breakdown and accident, includes one-way toll charges of up to RM30. Under the towing plan, customer can utilize the flood towing for up to six occurrences, 24-hour minor roadside repairs and free assistance in arranging value-added benefits that offer accommodation, taxi transportation, and cross-border towing services. Customers will only have to pay for the value-added benefits if used.

The packages also offer owners compensation for loss of possessions as a result of window snatch theft, flood relief allowance for damage due to flood, and personal accident coverage for the driver and up to 4 passengers.

Mercedes-AMG wheel
Compensation will be given for accidental damage to any of the four rims or tyres on the car.

Those who opt for Star Protect Plus will also have coverage for 4 tyres and 4 rims. The coverage is for accidental damage caused by road debris or curbing which can adversely impact the resale value of a car, as well as optimum vehicle performance.

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A new Mercedes-Benz Autohaus incorporating the latest Mercedes-Benz Retail Brand Presence has opened in the northern region of Malaysia. It is the first facility to showcase the German brand’s concept which is said to centre on the customer.

Operated by Cycle & Carriage Bintang Berhad (C&C), which originally brought Mercedes-Benz to Malaysia, the Autohaus is located in Alor Setar, Kedah, C&C has had a presence in the northern region for close to a decade, during which time it has built up a base of customers and fans of the brand.

Mercedes-Benz Autohaus Alor Setar

The Autohaus is supported by a team of dedicated Star Assistants, Sales Executives, Product Experts and After-sales technicians with an in-depth understanding of its northern region customers’ needs. Needless to say, Mercedes-Benz Malaysia also provides additional support whenever needed.

Raising benchmarks
“Our mission to deliver ‘Exceptional Journeys’ throughout the customer journey is a continuous effort. We are embracing digital advancements to raise the benchmark of premium automotive retail and customer experience, while retaining the personal and human aspect that our customers have grown to love. In line with this commitment, we remain invested in our sites, systems and people and the Cycle & Carriage Alor Setar Autohaus is a testament to this,” said C&C CEO, Wilfrid Foo.

Congratulating the C&C team on the opening of the new Autohaus, Dr Claus Weidner, President & CEO of Mercedes-Benz Malaysia said: “The reintroduction of the Mercedes-Benz Autohaus in Alor Setar reflects our continuous effort in providing an upgraded retail experience for our northern region customers while retaining the Mercedes-Benz personality. We have merged automotive, technology, and luxury, as seen in our cars, making the retail experience just as gratifying as the drive.”

Mercedes-Benz Autohaus Alor Setar

New architectural concept
All retail elements of the Cycle & Carriage Alor Setar Autohaus are considered and modernised with the Mercedes-Benz Retail Brand Presence; from the welcome area, sales and service to delivery, supported collectively by a personalised approach and digital elements.

The architectural layout and the way media are used are designed with fundamental processes in mind. It allows the architecture, media and processes to be regarded as components of an integrated element to optimise customer experience and stage vehicle display. They work together to enable a dealership experience characterised by a high-quality visitor environment, lightings to set the ambience in the showroom, smooth processes and a contemporary consultancy concept.

Spatial boundaries within the building are kept to a minimum to deliberately create an open-space feeling. A largely transparent building façade creates a flowing transition between the interior and exterior areas.

Mercedes-Benz Autohaus Alor Setar

Strong focus on the customer
The entire showroom area is dedicated exclusively for customer service orientation without permanent workstations in the showroom. Leisure facilities for families at the hospitality cafe are available if they are waiting for their vehicles to be serviced.

At the waiting area, various seating arrangements are available, be it semi-public or a private area which can be selected flexibly for individual consultations in accordance with the preference of the customer. Salespersons and Product Experts will be on hand to offer information and other assistance.

The concept is modular in design and is oriented to the needs of customers and prospects. The flexibility and variability of the brand’s individual elements allow a high degree of spatial applications and formats. The result is a consistent application of the recognisable Mercedes-Benz Corporate Identity and Corporate Design. Furthermore, the new concept enables individual consultation and sales processes with a standardised global brand presence.

Mercedes-Benz Autohaus Alor Setar

“We understand the value of establishing trust by first understanding the specific and personal needs of every customer who walks into a Cycle & Carriage dealership. Matching these needs promptly with the right channels, products or solutions is key and we are here to walk with customers through the entire process, as they begin their Exceptional Journey with us,” Mr. Foo explained.

“With the upgrades, Cycle & Carriage continues to ensure our presence delivers excellence to customers throughout our network across Malaysia, delivering on our promise of ‘Exceptional Journeys’,” Foo said, adding that the Johor Bharu Autohaus and Ipoh Autohaus will also be upgraded by the end of this year.

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2020 Mercedes-Benz prices x Sales Tax
Note: Prices shown are for private registration, excluding insurance premiums. CKD models have full Sales Tax exemption of 10%, CBU models have partial Sales Tax exemption of 5%.

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Coinciding with its re-opening in mid-May 2020, the Mercedes-Benz Museum created a video of the premises and displays using drones. The mini-drones, weighing less than 100 gms and carrying high-resolution 4K cameras with them hovered through small openings whilst filming – including through open doors and even into the interiors of classic Mercedes-Benz vehicles!

Viewers can ‘fly’ through the open gullwing doors of the legendary Mercedes-Benz 300 SL ‘Gullwing’, for example, or follow the drone through the passenger compartment of the colourfully painted LO 1112 bus from Argentina. The change of camera perspectives is also impressive. From a bird’s-eye view, the flight takes you through every level of the museum: from the roof terrace you go into the building through every Legend and Collection room right up to ‘Fascination of Technology’ and finally back outside via the doors of the entrance.

Filming during museum closure
The Mercedes-Benz Museum team and filmmakers Daniel Wagner and Andre Jung from minidrone.studio did the filming during the time the museum was closed due to the coronavirus. Right from the start, it was clear that, in addition to the inside and outside shots, there should also be impressive flights directly through the vehicles themselves.

It was a bold idea to try given that the assets exhibited at the museum are worth millions. But, at the same time, it was an opportunity to present the museum from viewpoints that have never been seen before. The video is shown in the museum’s social media channels.

The green light for filming was given under the proviso that the vehicles would be protected from being damaged at all times. That’s why the filmmakers practised the particularly tricky shots intensively in advance with real obstacles and also made use of digital simulations.

Mercedes-Benz Museum by drone

Mercedes-Benz Museum by drone

The filming was done over 3 days and then slick editing was done to create the dynamic, exciting flight through the museum. The work involved in making this 4-minute video wasn’t quite as light and playful as the final result appears, say the filmmakers. Did they fly especially slowly in tight spots in order to be able to navigate precisely and then speed up the video in the edit? No, it was precisely the opposite: only a rapid flight ensured nice, flowing tracking shots. This required a lot of experience and practice.

In the finished video, the speed of the recording was in many places digitally slowed down somewhat in order to achieve an optimum speed for the viewer. For example, for the steep turn in the Legend 7 room with the racing and record vehicles of Mercedes-Benz.

Four types of drones
“In total, we used four different types of drone for filming,” said Wagner. “Such drones are not available to buy ready-made; we adapted them precisely to suit our needs, using various components.”

Mercedes-Benz Museum by drone

Mercedes-Benz Museum by drone

The light drones, around the size of the palm of one’s hand, were used in order to fly through even the smallest of openings. The outside shots were used with a heavier aerial vehicle that could withstand the wind. The latter can also be operated from a distance by a pilot, who steered the drone by remote control and used video eyewear for orientation.

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Until the mid-1990s, mention of ‘ESP’ would have had people thinking about Extra Sensory Perception, which is what those letters usually referred to. ESP was related to psychic abilities where some people could sense something that others could not, especially events that might happen. After 1995, though. ESP came to mean something else and interestingly, it also referred to a new innovation that could ‘sense’ something about the happen.

ESP

The modern ESP is Electronic Stability Program (also known as Electronic Stability Control, Vehicle Stability Assist or Vehicle Stability Control by some manufacturers) and it is a computerised system which can help prevent a car from skidding out of control, especially when taking a corner. Developed by Bosch and Daimler-Benz, it was first introduced almost 25 years ago in the Mercedes-Benz S-Class.

Since then, ESP has been keeping vehicles safely on track, especially on slippery surfaces, and Bosch accident researchers estimate that in the EU alone, the system has saved some 15,000 lives over the past 25 years.  Together with the seatbelt and airbag, ESP is one of the most important life-savers in a vehicle.

“The development of ESP was a milestone on the path to our ‘vision zero’ of no more road deaths,” says the Bosch board of management member Harald Kroeger. “ESP is an outstanding example of what we mean by ‘Invented for life.”

ESP

The innovation may be 25 years old but Bosch has continuously improved it to function more effectively and respond to potential accidents more quickly. Over 250 million ESP systems have been produced and most modern cars have it. According to Bosch, 82% of all new vehicles are equipped with ESP today, with even lower-priced models getting it.

Preventing up to 80% of all skidding accidents
Especially when roads are wet and slippery, when evading unexpected obstacles such as animals on the road, and also when driving into a bend too fast, ESP gores into action automatically. It combines the functions of the ABS system and the traction control system with additional inputs to stabilize the car as it is about to go out of control. Various sensors can detect vehicle skidding movements and actively counteracts them.

ESP

Up to 80% of all potential accidents due to skidding can be prevented although it must still be kept in mind that the laws of physics still apply. There are limits where the system will not be able to help if speeds are too high, overwhelming even the grip of the tyres.

The system uses information about vehicle dynamics to detect whether the car is heading in the direction the driver is steering. If there is a discrepancy between these two factors, ESP intervenes. This may sound simple but it is in fact a complex process.

ESP

Smart sensors help compare steering angle and vehicle trajectory 25 times a second. If the two diverge, ESP reduces engine torque and brakes individual wheels. In this way, the system helps the driver prevent the vehicle from breaking away or skidding – effectively avoiding loss of control that can lead to an accident.

Breakthrough following the elk test
The story behind this innovation is a long one. It started in the 1980s with initially independent efforts by Bosch and Daimler-Benz to achieve more vehicle stability. The legendary ‘elk test’ of 1997 helped the system achieve a breakthrough: during tests for a Swedish automotive magazine, a Mercedes Benz A-class tipped over when making an abrupt evasive manoeuvre. Mercedes-Benz responded by quickly making ESP standard equipment.

Mercedes-Benz A-Class elk test
The extreme instability of the A-Class (left) in what was known as the ‘elk test’ –  basically a high-speed evasive  manoevre – led Mercedes-Benz to install ESP in all its models.
ESP
Mercedes-Benz driving courses for owners often given them the chance to experience the benefits of ESP in high-speed lane-change exercises.

Safety authorities have also recognized the benefits of ESP and made it a mandatory feature of vehicles in some parts of the world. As the volume of systems has continuously risen, the cost has dropped to make it possible to offer even in low-priced models. Data from Europe shows that if the proportion of vehicles featuring the system rises, accident numbers fall.

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Since the first motorcar appeared in 1886, its overall shape and many individual elements have evolved over the decades, changing as new technology or new design philosophy was adopted. The steering wheel is one example and though it may seem as if this ‘device’ for controlling the car’s movements has never changed, the degree of change is actually quite significant.

The first step towards the modern steering wheel was taken by the then Daimler-Motoren-Gesellschaft 120 years ago. The first car in the world, invented by Carl Benz, had managed without a steering wheel. The driver used a simple steering lever or steering crank because at the time, carriage drivers were used to pulling on the right or left to direct the horses in the desired direction.

The first steering wheel as we know it today appeared in 1894 at the world’s first automobile race. A French engineer, Alfred Vacheron, is considered the inventor of the steering wheel. For the race – from Paris to Rouen in July 1894 – he installed a steering wheel instead of the usual steering lever in his Panhard & Levassor, which was powered by a Daimler engine.

Benz Patent-Motorwagen, 1886Benz Patent-Motorwagen, 1886
The first motorcar by Carl Benz had no steering wheel at all. But within 8 years, the control device would appear in a car for racing purposes (below).

Mercedes-Benz steering wheel

This wheel gave him better control because the steering movement of the front wheels could be distributed over several turns of the steering column from a neutral central position until it stopped. This enabled more precise steering and thus higher driving speeds. Although the Frenchman placed only 11th, the steering wheel prevailed.

From then on, the growing number of carmakers would adopt the steering wheel. And while, for many decades, the steering wheel had only a pad or button to activate the horn, it eventually gained buttons to give the driver more functionality. It has become something of a ‘high-tech command centre’ which enables the driver to steer precisely and, at the same time, comfortably and safely operate numerous comfort and assistance systems.

An innovation in steering wheels
In mid-2020, Mercedes-Benz will introduce in its E-Class (W213) a new, comprehensively digitalized generation of steering wheels. Known as the capacitive steering wheel, its rim contains a two-zone sensor mat that detects whether the driver’s hands are gripping the steering wheel. The touch control buttons placed in the spokes also work with digital signals.

Developers and designers have worked closely on this innovative steering wheel. For example, every millimetre of a circuit board determines how elegantly the surface can be designed. It’s all about looks and, above all, haptics (the science of applying touch sensation and control to interact).

“Steering-wheel design is a world of its own and a very special challenge that is often underestimated,” explains Hans-Peter Wunderlich, Creative Director Interior Design at Mercedes-Benz, who has been designing steering wheels for around 20 years.

Mercedes-Benz steering wheel
How steering wheels have evolved over the decades.

Mercedes-Benz steering wheel

Physical contact
“Besides the seat, the steering wheel is the only component in the vehicle with which we have intensive physical contact. The fingertips feel little things that we normally don’t notice. If an unevenness is disturbing or the steering wheel does not fit snugly in our hands, we don’t like it. This haptic sensation is sent to the brain as feedback and determines whether or not we like the car. The emotional connection to a car is thus created through the sense of touch,” he says.

With the new generation of steering wheels with capacitive hands-off detection, the sensors on the front and back of the rim register whether the steering wheel is being held. No more steering movement is required to signal the assistance systems that the vehicle is under control.

Mercedes-Benz steering wheel
The new steering wheel which will first appear in the E-Class (W213) from mid-2020.

Touch Control buttons integrated into the steering wheel spokes will also function capacitively. This reduces the mechanical operating surfaces to a maximum. The seamless control panels, which are divided into several functional areas, are precisely integrated flush with the spokes. As with a smartphone, touches are recorded and evaluated via capacitive sensor technology, which enables intuitive operation via swiping gestures and pressing of familiar symbols.

The high-quality materials have been selected in such a way that operation is possible even in an interior heated up by sunlight. The system automatically recognises where the finger is at any given moment.

Perfect proportions
The steering wheel is available in three versions: Sport, Luxury and Supersport. “It is the most beautiful steering wheel we have ever built,” says Hans-Peter Wunderlich. “The proportions of the airbag, spokes and rim are absolutely harmonious. The airbag is not concealed but staged as a flattering sphere.”

In the Luxury version, the spokes form a chalice inspired by elegant Callas flowers in a black panel look, in which the sphere floats. For the “Supersport version, it is held by two double-decker spokes in black panel design, reminiscent of the wheel wing nuts of sportscars. The size of the steering wheel has remained the same compared to the previous generation.

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Following the announcement of the Conditional Movement Control Order (CMCO) recently, several automotive brands under the Naza Group have resumed operations. The companies representing the various brands are Naza Italia Sdn Bhd (Ferrari), NZ Wheels Sdn Bhd (Mercedes-Benz/Mercedes-AMG), Naza Kia Malaysia Sdn Bhd (Kia), Nasim Sdn Bhd (Peugeot), and Naza Euro Motors Sdn Bhd (Citroen and DS). Naza Motor Trading Sdn Bhd, which deals in multiple brands, has also resumed its operations.

The Naza Group is mindful of providing the highest priority on the health and safety of its employees and customers during this critical period. Strict safety measures and operating procedures enforced by the local authorities will be adhered to at the premises of each company. This would include the necessary hygiene and social distancing practices for customers’ peace of mind.

NZ Wheels is operating strictly on appointments only at its Klang Autohaus, KL North-East Service Centre and Johor Bahru Autohaus outlets. Customers who wish to visit the service centres are required to contact the respective outlets to make book an appointment.

NZ Wheels
NZ Wheels Mercedes-Benz Autohaus in Klang, Selangor

Naza Kia Malaysia is resuming full operations at its authorised outlets in stages. It has initiated the ‘Kia Promise’ programme which ends in June 2020 as an added assurance to customers that the MCO will not affect aftersales aspects.

This means that all existing warranties will remain valid even if scheduled maintenance service could not be performed during the MCO. The programme also covers vehicle warranties that end during the MCO as well as those unable to get warranty repairs performed on their vehicle during that period. Customers are also given an additional grace period of 2 months or 2,000 kms (in moderation) beyond the standard 6 months or 10,000 km service interval to service their vehicle following the end of MCO.

Nasim
Owners should call the service centres in advance to book an appointment.

Owners of cars purchased from Nasim and Naza Euro Motors are also required to call in in advance to book an appointment for servicing. All warranties for the brands they handle will still be honoured if service appointments or due dates fall within the MCO period.

Naza Motor Trading has resumed regular business hours at the Naza Automall PJ in Selangor from 9 am to 6 pm. It has a variety of models from various brands available.

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Many service centres are resuming operations and welcoming owners who must be eager to have their vehicles serviced or repaired. However, some owners may be busy, especially with the sudden announcement that businesses can commence next week. Thus they may not be able to send their vehicles in for servicing.

For such customers, Cycle & Carriage Bintang Berhad (C&C) has a personalised service which brings the service centre to the home. Known as the Mercedes-Benz Star Mobile, it’s actually been available for the past two years. The service includes scheduled maintenance work, wiper blade replacement, oil filter, air filter, combi filter and dust filter replacement, key battery replacement and car battery replacement.

Mercedes-Benz Star Mobile

“We introduced this first-of-its-kind service to the Malaysian market in 2018 on a trial basis. Now, with the Movement Control Order and social distancing, the Mercedes-Benz Star Mobile service provides customers peace-of-mind as they are able to remain within the safety and comfort of their homes while our technicians care for their vehicle on-site,” explained C&C CEO, Wilfrid Foo.

Transparency with cost estimates
In compliance with the current health and safety requirements, all contact points in the vehicle (a Vito van) are sanitised after every service and C&C conducts temperature checks on its technicians daily. Along with added convenience and quality, customers are assured greater transparency with cost estimates provided ahead of services including itemised costs for required parts and labour cost. This enables the customer to make a more informed decision about the maintenance of their Mercedes-Benz vehicle.

“Cycle & Carriage is dedicated to providing Exceptional Journeys to customers. We are continually learning and understanding each customer’s needs and preferences. We aim to be a trusted dealer partner by translating our insights into innovative services and experiences that enhance the overall customer journey. The Mercedes-Benz Star Mobile is a shining example of a premium service that delivers greater convenience and peace of mind when it comes to caring for our customers’ cherished Mercedes-Benz vehicles,” said Mr. Foo.

Mercedes-Benz Star Mobile

The Mercedes-Benz Star Mobile travels with two qualified technicians and is fully equipped with the Xentry Diagnosis system, special tools and technician hand tools to perform the stipulated maintenance jobs.

It is available by appointment within the Klang Valley. During the MCO period, availability is daily (except Sundays and public holidays) from 9 am to 3 pm, and Saturday from 9 am to 12 noon.pm.

Door-to-Door service as an alternative
Alternatively, Mercedes-Benz owners can also use C&C’s ‘Door to Door’ service. They can call their preferred C&C authorised service centre and their vehicle will be picked up for servicing and then returned when the work is completed. The service (for which there is a charge) is available up to 30 kms driving distance from the authorised Mercedes-Benz Service Centre. For the owner’s peace of mind, the vehicle will be covered by insurance between the home and service centre.

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The COVID-19 virus is highly contagious, which is why people need to protect themselves with face masks and stand 1 metre (or more) apart so as not to be infected by others. Washing hands has always been important, even more so now as the virus can be present on surfaces that are touched and picked up by the hands.

For healthcare personnel who have to assist and treat infected patients, the risks are therefore great and they need to wear Personal Protective Equipment (PPE) that effectively seals their body. You would have seen pictures of personnel wearing such equipment in news reports.

You would also have seen that in most cases, the vehicles used to transport patients or those who have to go to quarantine locations are essentially ambulances or vans. The ambulances would have been equipped and configured for medical purposes but the vans may just be as they are. Okay for normal situations but with this virus, extra measures need to be taken to protect the other occupants as well (bearing in mind they have to wear the PPE in a tight space).

Some carmakers have modified their vans with such new requirements in mind and in Germany, Daimler Buses has even converted an inter-city bus into a special vehicle for the transfer of COVID-19 patients. Its Citaro model, now the largest intensive care ambulance in Germany, is to be used by the German Red Cross Emergency Medical Services in the city of Heidenheim-Ulm.

Mercedes-Benz Citaro
Conversion of the bus for its special function was done within 15 days.

The vehicle is on loan, initially available to the German Red Cross (DRK) for a period of 6 months. The joint project is supported by the University Hospital in Ulm which is providing the specialized medical staff. A public utility company is also involved in the project and is providing drivers and maintenance personnel.

“Among other professions, it is currently the staff in hospitals and care facilities who are working steadfastly and who particularly deserve our respect. Therefore, I am delighted that we are able to support the DRK by supplying transportation capacity. As a bus manufacturer, we want to contribute to the fight against the COVID-19 pandemic at a local level. A diverse range of activities at the Neu-Ulm plant show that there are good initiatives and strategies from our colleagues even now,” Till Oberworder, Head of Daimler Buses said.

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From idea to implementation
David Richter, MD of the German Red Cross Emergency Medical Services Heidenheim-Ulm, had the idea of converting a bus in response to the need to increase intensive care transportation capacities, now necessary in many places. Daimler Buses was able to pledge its fast and uncomplicated support. Within a few days, a demonstration vehicle from Daimler Buses was presented for conversion. A team of 12 employees from bus production converted the bus to a high-capacity critical care ambulance in just 15 working days.

“Something that normally would take months and years was implemented within a few weeks together with Daimler Buses in an exemplary fashion. And this is not just a bus but an efficient transportation and relief concept. In my opinion, this is only possible with such a transportation capacity,” noted Professor Kuhlmuss, District Medical Officer for DRK-Rettungsdienst.

Equipped for new functions
The standard Citaro is an inter-city bus with 45 seats and standing room for 40 persons. The special unit used by the DRK is equipped with 4 complete intensive care beds for its new function. This gives the organisation the ability to react fast and transport intensive care patients to other hospitals if necessary. The journeys are supervised by 2 intensive-care doctors and 3 paramedics along with ambulance officers.

Mercedes-Benz Citaro
Interior of the special bus to transport patients. The picture below shows the bus in its normal configuration for public transport.

Mercedes-Benz Citaro

The specialised equipment in the bus includes electrohydraulic wheeled stretchers with a loading system, intensive care ventilators, monitoring screens, a sonography unit and a blood gas analysis device. There’s stowage space for medicines, nursing equipment, additional breathing apparatus and PPE.

Patients can be transported in various positions, while the side windows have been darkened for privacy. The bus has also been equipped with a blue light and a siren.

Hygienically protected cockpit
As the bus is for transporting COVID-19 patients, hygienic demands played an important role during the conversion. For example, a disinfectant sprayer can be used in the patient compartment once transportation is completed. The area for the driver is separated from the patient compartment by a wall and the ventilation system has been converted. As a result, the driver has no contact with the patient areas and won’t be exposed to the risk of infection.

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