All authorised Honda dealerships throughout Malaysia are now fully operational with regards to both showrooms and service centres. Earlier, only service centres had been permitted to resume operations but under the less restrictive Conditional Movement Control Order (CMCO), the full range of services can now be provided. However, areas such as children’s play area and cafes will remain closed.
Adhering to the Health Ministry’s Standard Operating Procedures (SOPs), all dealerships will conduct temperature screening for customers and require the use of hand sanitizers (to be available at the facilities). Individuals recording temperature of 37.5 degrees C. and above or are exhibiting symptoms of fever, cough and shortness of breath will be advised to leave the premises to immediately seek medical attention.
The customer flow at all dealerships has been arranged to have only one entrance and one exit for a more effective check-and-control measure. High traffic or frequently used areas such as the door handles and washrooms are sanitized and disinfected on a regular basis every day. Upon entrance into the showroom, face masks will be provided to the customers. Both customers and Honda sales advisors are required to wear face masks before engaging in any discussion.
All display cars in the Honda dealerships will be cleaned using certified sanitisers regularly every day. Sales advisors are required to adhere to the recommended social distance of 1 metre from customers during the explanation on the exterior of the Honda models. During the demonstration and explanation of interior features of the car, the sales advisors will sit in the rear seat to maintain social distancing at all times.
The same practices will apply during test-drives, with gloves also being provided for use by customers, with the vehicles being sanitized before and after each test drive session, with particular attention to the areas and accessories that are frequently touched. Honda Malaysia encourages the use of contactless payments using electronic transfers.
With regards to hand-over of new vehicles to customers, Honda Malaysia says that in view of the current situation, customers are advised to limit the number of people present to ONE person to avoid having a large crowd in the showroom.
As reported earlier, customers requiring aftersales services must make an appointment first. The number of customers present at any one time for vehicle service in the dealership is limited at minimum capacity.
For those concerned about their vehicle warranties, the company has made special considerations in view of the restrictions caused by the MCO. Warranties which expired between March 18 and May 12, 2020 are extended until June 11, 2020. Scheduled servicing which was required between March 18 and May 12, 2020 can be done before July 11, 2020.
“Even as our dealers commence operations in full, we will continue to emphasise customers and associates’ safety by practising social distancing as well as following the safety practices and guidelines. We have implemented strict precautions for everyone’s wellbeing,” said Honda Malaysia’s Managing Director & CEO, Toichi Ishiyama.
“Honda Malaysia emphasises that the company is monitoring the development of the situation in the nation closely and working hard to ensure a safe environment in all its operations including dealerships to provide customers with peace of mind when visiting a Honda dealership,” he added.
Selected authorized Honda dealerships have begun to resume operations from today (April 29) as permission has been granted by the Ministry of International Trade and Industry (MITI). All service centres in the country had to be closed earlier under the Movement Control Order (MCO) which came into effect on March 18, 2020.
During the period of closure, only emergency services were permitted to assist owners to move their vehicles which may have been immobilized. However, no repair work or maintenance was allowed, and the vehicles had to remain in the service centre for the duration of the MCO.
“Honda Malaysia is truly inspired by the spirit of Malaysians, especially all the frontliners, to overcome the unprecedented situation. The journey to flatten the curve has been tough and extensive but we are ‘Together As One’, staying home in order to have a better outcome for all. We will comply with the extension of the MCO in support of the efforts taken by the Malaysian government and people amid the current situation,” said Honda Malaysia’s Managing Director & CEO, Toichi Ishiyama.
“At the same time, customers need to have their cars in good, reliable condition and hence, require maintenance service. As we resume our aftersales services, we emphasize the importance of continuing to adhere to the MCO rules, being attentive and to take precautions especially in hygiene through frequent sanitization and disinfection, general cleanliness and social distancing,” he added, giving assurance that the precautionary and control measures will be strictly implemented at the Honda dealerships to provide a safe environment during customer visits.
Procedures at service centres
Upon arrival at the dealership, customers will undergo temperature scanning and hand sanitizers have been prepared for their use while their appointment status is being verified. Individuals recording temperature of 37.5 degrees C. and above or are exhibiting symptoms of fever, cough and shortness of breath will be advised to leave the premises to immediately seek medical attention.
Honda Malaysia has also asked its dealers to enforce stringent measures concerning crowd control and social distancing. The number of customers present at any one time for their vehicle service in the dealership shall be limited at minimum capacity. It is compulsory for customers to make appointments with their nearest dealer (within 10 kms of their home) to smoothen their visit and ensure the availability of a slot for their service before going to the service centre.
To facilitate social distancing, the dealers are commencing a car drop service. This new service allows customers with appointments to just drop off their cars at the dealerships and conduct discussion on their car service updates or enquiries via telephone with the service advisors so as to maintain social distance. This practice will not only help safeguard the well-being of the customers and service advisors, but also provide substantial convenience to Honda owners.
Honda Malaysia is also taking extra precautions to ensure the highest safety and good personal hygiene of service advisors. Temperature checking will be implemented on employees and they are reminded to wash their hands regularly, and practice social distancing by maintaining a distance of 1 metre from one another at all times. Hand sanitizing stations are set up for the convenience of service advisors and customers, and some areas in the dealerships will be restricted or remain closed to ensure customers safety.
Collaborating with SOCAR Mobility Malaysia Sdn. Bhd., Honda Malaysia is providing 50 units of its City model to frontliners in the War on COVID-19 who are also Honda customers. This programme, on a first come, first served basis, is initiated for frontliners who are unable to use their vehicles during this difficult time, in order to help ease their travel challenges.
Available for one-month duration of usage (Honda Malaysia will bear all rental charges), this collaboration with the car-sharing platform provides mobility aid for the frontliners. The move is Honda Malaysia’s way of showing appreciation to the frontliners who have a brave spirit as well as making self-sacrifices.
The latest Honda City which is available for use by frontliners.
The company hopes this initiative with SOCAR can reduce the transportation hassle of frontliners, and thus help them perform their jobs with more peace-of-mind. “Everyone is playing their part in the fight against the COVID-19 outbreak, and frontliners hold an even more important role in these difficult times. Despite having to withstand extra strain that is being put on them by the current situation, their selfless dedication and sacrifice have gained utmost respect from people in Malaysia and earned worldwide recognition,” said Honda Malaysia’s Managing Director and CEO, Toichi Ishiyama.
“On behalf of Honda Malaysia, I would like to express our heartfelt gratitude to the frontliners; the battle against COVID-19 would have been tougher without their unwavering perseverance. Inspired by the like-minded challenging spirit, Honda Malaysia would like to assist in any way we can in this unprecedented situation,” he added.
So if you are a frontliner, especially in the healthcare area, do contact Honda Malaysia. You can do at www.honda.com.my where there is also more information about the program.
In accordance with the Movement Control Order by the government which will take effect from Wednesday March 18 and continue till March 31, 2020, Honda Malaysia will suspend its business operations during the period.
The business operations involved cover Honda Malaysia’s plant in Pegoh (Melaka), its sales office and also dealerships nationwide. This would mean that all authorised service centres would also remain closed during the period.
All Honda dealerships, including the service centres, will be closed from March 18 – 31, 2020.
The company says that it will resume business operations, tentatively, on April 1, 2020. “Honda Malaysia will continue to monitor the situation closely and update accordingly. We would like to apologise for any inconvenience caused during this time,” a statement issued this afternoon said.
Meanwhile, it should be noted by motorists who travel on public roads that petrol stations are permitted to remain open so you can still purchase fuel if needed. However, as urged by health authorities, you should practice social distancing when you are at a petrol station. This means being at least one metre apart from another person, especially if you have to go into the convenience store.
Honda owners and fans in Malaysia have a new line of Honda Official Merchandise to show off their favourite car brand. Known as the ‘TEI’ Series (TEI stands for Trust, Equality & Individuality’), there are 21 items inspired by Honda’s Philosophy.
The 21 items are grouped in four different collections – Corporate, Lifestyle, Activewear and the newly introduced Travel – and include a newly launched Sports Hijab.
According to Honda Malaysia’s Managing Director & CEO, Toichi Ishiyama, Honda Malaysia’s official merchandise has always been well-received by Honda enthusiasts and fans in this country for its trendy and appealing designs.
“Apart from providing the Joy of Buying Honda cars to our customers, we would also like them to experience the joy of owning items from Honda’s Official Merchandise collection which can be incorporated into their daily lives. It is therefore our delight to share the new line of Honda Official Merchandise with them which embodies the core values of Honda’s Philosophy. We are confident that Honda customers will appreciate the high quality and uniqueness of the new collection,” said Mr. Ishiyama.
‘TEI’ also means shape or form in the Japanese language and the designs are injected with a combination of Japanese elements. This new line of Honda Official Merchandise represents a unique, practical and energetic spirit, with a focus on style and innovation without compromising practicality and comfort.
The Corporate Collection offers smart casual clothing to supplement the working adult’s wardrobe while the trendsetters can choose stylish and exclusive items from the Lifestyle Collection such as the unique Reversible Bomber Jacket that offers two interchangeable designs in one jacket.
Other stylish items in the Lifestyle collection include the unique water-activated ‘TEI’ fineprint 30-inch Umbrella where the ‘TEI’ print will appear embossed when it comes in contact with water.
In the Activewear Collection, female fitness enthusiasts will be pleased to know there’s a newly launched Sports Hijab. Also in the collection is a reflective Activewear Shirt that provides high visibility and safety, especially at night.
For travellers who are looking for useful gear, the Travel Collection includes a reflective Travel Jacket and a specially designed 2-in-1 Detachable Travel Luggage Bag that is practical yet trendy. The luggage bag incorporates a backpack that can be attached to the cabin-size luggage bag or detached to be used as a backpack after arrival at a destination.
Priced from RM31 to RM320, the ‘TEI’ Series can be purchased at any of Honda’s 92 authorised sales dealerships nationwide or at ongoing Honda mobile roadshows. Visit www.honda.com.my to know more as well as to find the nearest Honda showroom.
At long last, the 10th generation Honda Accord has arrived in Malaysian showrooms. Although the new generation first went on sale in October 2017 (in the US market), it was only in March last year that the ASEAN version was launched in Thailand, followed by Indonesia. Malaysia, in spite of the diminished D-segment market, still continues to assemble the flagship model, which has been the case since the first generation in the late 1970s.
With the D-segment smaller in size here (prompting Edaran Tan Chong Motor to stop selling its Nissan Teana), Honda Malaysia plans to sell only 200 units a month – and that too is felt to be on the high side. We don’t have the sales figures for last year (as the powerful Competition Commission won’t allow the public to know) but the production numbers totalled less than 1,000 units with an average of 77 units/month.
Nevertheless, the Accord is popular in markets like America (where it has been the overall bestselling passenger car) and so there is still enthusiasm in product development. And since the third (current) Jazz generation that appeared in 2014, Honda’s styling has become more and more aggressive and sporty, with the Accord now also following the same themes.
Some may regard the new styling, with a coupe-like rear end, as being too radical a change for a model in this upper segment. After all, cars like the Accord have usually been driven by older people with more senior positions in the corporate world. These are people who may have conservative tastes and the new looks might not go down well.
But Honda has always been a maverick in the car industry and daring enough to embark in new directions. The older management may have their conservative views but it appears that they are also open to evolving trends and willing to trust their younger designers to head in the right direction.
Comparing the latest 10th generation to the first one that started off as a hatchback in 1976 is like comparing day and night. The differences are so great that it’s hard to believe they share the same nameplate. The first generation sedan was 4.45 metres long and today’s Accord is 500 mm longer, with a wheelbase that is almost similarly longer with the 55 mm increase for the 10th generation. It’s also heavier – that first Accord weighed just 965 kgs whereas the 2020 one is almost 1,500 kgs.
Powertrains have greatly changed too. Until this generation, the smallest engine for the Accord was the 1.6-litre unit used in the early generations. But in this age of downsizing, small is better and so the new Accord gets its smallest engine ever – the 1.5-litre turbocharged Earth Dreams Technology engine.
It’s a bold move to have such a small displacement engine for such a big car although European motorists are fine with it. Malaysians still think of cc as being indicators of output and performance and we won’t be surprised if salesmen are asked ‘Can go up Genting Highlands or not?’, referring to the hill resort area with steep slopes. Younger customers may already accept and understand that with turbocharging, the output can be boosted and performance can be much higher.
In fact, the new Accord’s engine (with VTEC) develops 201 ps/260 Nm, considerably more powerful than the 2.4-litre engine. And apart from all that extra output is the fact that, along with the assistance of the CVT, fuel consumption will be lower and you also pay much less roadtax.
The Accord range in America has the additional option of a bigger 2-litre (K20) engine as well as a hybrid variant (also available in Thailand) but for the Malaysian market, it is banking on the 1.5-litre turbo engine only. Understandably, with the low volumes, it would make no sense to assemble two different engine variants and in any case, the other variants would cost more.
As an all-new generation, the latest Accord is essentially a clean-sheet development meaning it started almost more scratch rather than having a structural carry-over. The platform is new to accommodate the largest bodyshell the model has ever had. It is now 4901 mm long (+39 mm), 1862 mm wide (+13 mm) and though it looks low-slung because of the sleek profile, the roof is actually 16 mm higher. A 54 mm increase in the wheelbase extends it to 2830 mm, with 48 mm more rear legroom as a result of that increase.
During the development of the new Accord, the engineers worked hard at bringing down NVH (noise, vibration and harshness) as this influences the perception of quality and refinement. Spray foam helps to lower noise while High-Performance Adhesive enhances rigidity which improves durability. Laser brazing is used to join the roof and body side panels, and Honda Malaysia’s factory in Melaka had to agree to make the necessary investment for equipment to do this process before Honda was willing to allow the model to continue to be assembled here.
Having been launched almost a year ago in Thailand meant that ASEAN NCAP could evaluate the new Accord and not unexpectedly, it got the maximum 5-star rating. Passive safety apart, the new Accord also has an impressive list of active safety systems and features that will help the driver to avoid accidents or reduce the effects of accidents on the occupants.
Much of this is provided by the Honda SENSING system, an integrated package of systems with 8 components. These are Low Speed Follow, Auto High-Beam, Adaptive Cruise Control, Collision Mitigation Braking System, Forward Collision Warning, Lane Keep Assist System, Road Departure Mitigation, and Lane Departure Warning. Most of the systems rely on information from a camera mounted at the top of the windscreen and a millimetre-wave radar in the grille.
With Adaptive Cruise Control (which can operate down to 0 km/h) and the Collision Mitigation Braking System that will automatically apply the brakes, drivers can have an early experience of autonomous motoring as these systems are managed by a computer without involvement of a human.
Additionally, there’s the Honda LaneWatch system, an innovative idea which uses a small camera in the left door mirror to capture real-time images of that side of the car. The image is displayed on the screen in the middle of the dashboard, which the driver can see more easily than having to swivel the head to the left. Also providing additional visual coverage is a Multi-View Camera System.
Parking the car is made easier with Smart Parking Assist System with Brake Assist (Rear) that recognises the border line of the parking space and assists the driver with automatic steering assist, screen display, voice guidance and auto braking.
As with other Hondas currently in showrooms, the new Accord’s interior was packaged with the ‘Man-Maximum, Machine-Minimum’ approach. Being the flagship model, it comes with a comprehensive list of premium features that include 4-way Assistant Power Seat with Shoulder Switch, and Wireless Charging.
The instrument panel and dashboard have elements of the previous generation but enhanced with more premium and fresher looks. For example, there is a bright and clear 8-inch Advanced Display at the centre console and a 7-inch Interactive Thin Film Transistor (TFT) meter cluster.
As with the latest Civic, the new Accord also comes with a 5-year unlimited mileage warranty and free labour service (terms and conditions apply). It is now available for viewing and test-drives at authorised Honda dealerships nationwide. To locate a showroom near you, visit www.honda.com.my.
Every car company wants to grow its sales volume, a measure of business success. However, selling more and more vehicles means that population increases and demand for aftersales support by owners also increases. Honda Malaysia, for example, has had an average increase of 30% from 2014 to 2018. Forward-thinking companies will plan for such growth and ensure that aftersales facilities are progressively increased to match the rise in vehicle numbers.
Besides establishing new 3S (sales, service and parts) dealerships around the country, Honda Malaysia also makes sure that many of them have Body & Paint (B&P) Centres. This year, the company opened six new B&P Centres, bringing the total number of such facilities to 28 nationwide. The expansion of B&P Centres is in line with the company’s direction to provide convenience to its customers by fulfilling their various needs in just one service centre.
Increasing intakes at B&P centres
As of October 2019, authorised Honda dealerships around Malaysia recorded a combined total of over 36,000 B&P service intakes, a 40% increase from the BP service intakes in the same period last year. The rising number is attributed to customers understanding the need for professional and qualified restoration of bodywork, genuine parts as well as high quality paintwork for their vehicles to ensure continued long-term durability.
Honda Malaysia’s Managing Director and CEO, Toichi Ishiyama, that the company is striving to provide more aftersales convenience to customers by extending the B&P Centre footprint. “To date, we have 28 B&P Centres in operation. We believe the expansion of B&P Centres will help Honda Malaysia meet the increasing demand as well as offer high quality aftersales service and benefits to our customers such as skilled technicians and conducive environment. All our dealerships are also equipped with advance facilities and equipment to ensure that our customers’ vehicles are well taken care of,” he said.
Professional and high-quality B&P facilities at an authorised Honda dealership to restore and refinish vehicles damaged during an accident.
Only genuine, quality products used
Honda Malaysia ensures that quality products and materials are used at the B&P Centres. This includes waterborne paint which is more environment-friendly, as well as genuine Honda parts that are certified by Honda Motor.
Additionally, all Honda B&P centres act as one-stop centres by providing comprehensive assistance to owners in terms of vehicle inspection, accident vehicle repairs, painting, quality checks after repair and many more service. More importantly, they provide assistance for making insurance claims which can be very welcome at a time when the owner may be distressed or unfamiliar with the procedures.
For more information on Honda Malaysia’s B&P Centres, visit www.honda.com.my.
Honda Malaysia is recalling 23,476 units of Honda vehicles to replace the Takata front airbag inflator modules as a preventive measure. According to a statement from the company this evening, these vehicles have been recalled before but the reason for being recalled again is not explained. But whatever the reason, this is a very serious matter so don’t delay in responding to it.
The affected models are shown below:
Models involved in recall for Takata front driver airbag inflator replacement Civic: 2006 – 2007 & 2009 – 2011 CR-V: 2007 – 2008 & 2010 – 2011 Stream: 2010 & 2012 Insight: 2011 – 2012 City: 2009 – 2013 Jazz: 2012 – 2013
2011/2012 Honda Insight Hybrid is also on the recall list.
The company apologises for the inconvenience caused to customers once again. However, it stresses that this replacement is necessary as a precautionary action and urges affected customers to respond as soon as possible.
Honda Malaysia would like to emphasise that all its current selling models are not affected and the company will continue to uphold transparency and stringent controls to ensure customer safety. Affected customers will receive notification letters from Honda Malaysia with the details of this recall and stock availability.
File photo of Takata airbag inflator modules at the Honda Malaysia warehouse.
The replacement of Takata front airbag inflator stock for these 23,476 units of Honda vehicles will be available in stages and Honda Malaysia is doing its ubest to ensure 100% stock availability in the shortest period of time. The replacement of the defective Takata front airbag inflators is free of charge and all related costs of the replacement will be borne by the company.
More than 249,000 modules replaced in Malaysia
This particular recall phase this year does not significantly change the total number of recalled vehicles as it involves replacement of inflators installed in vehicles previously subject to recall. As at October 1 2019, Honda Malaysia has completed more than 249,000 units of Takata front driver airbag inflator replacements, which translates to 91% completion ratio. The total number of Takata driver and passenger front airbag inflator replacements completed is at more than 537,000 units or 89% completion ratio.
Honda Malaysia has been the most pro-active company in Malaysia where the Takata airbag inflator module recall has been concerned. It has used many different approached to get owners of affected vehicles to respond, making the process as convenient as possible. Personnel have even visited used car lots to locate affected vehicles and carried out the replacement.
Honda Malaysia appeals to owners of vehicle affected who have yet to have their Takata front airbag inflators replaced to do so urgently as it may deploy with excessive internal pressure when activated. The defective airbag inflator casing might rupture which may result in injury or fatality of the driver and passenger.
If you are not the original owner of the vehicle, Honda might not have your contact details and you may not receive a notification. If you believe that your vehicle is affected, you can check its recall status either by logging on to www.honda.com.my or www.productrecall.honda.com.my or by calling Honda Toll Free number at 1-800-88-2020. Authorised Honda dealers nationwide can also provide assistance to check.
In conjunction with the 900,000th unit milestone, Honda Malaysia decided to celebrate its massive success here in the country by organising a special two-day ‘Road to 900,000th Unit Milestone Campaign’ carnival filled with fun activities for the whole family at the Bukit Jalil Stadium open car pack. (more…)
Honda Malaysia is inviting everyone to celebrate their “Road to 900,000th Unit Milestone Campaign” Grand Finale on the 28 and 29 September 2019 at the Bukit Jalil National Stadium open car park (free entry for all). There will be loads of activities as they celebrate 17 successful years since their establishment here in the country. (more…)
