smart Malaysia announced the launch of smartCare, an advanced aftersales service program designed to enhance the ownership experience and ensure the roadworthiness of all smart vehicles. This comprehensive program is aimed at maintaining the highest standards of safety, reliability, and customer satisfaction.
Key Highlights of smartCare:
- Live High Voltage Battery Monitoring System:
- Real-time monitoring of battery health.
- Alerts sent directly to smart Central for proactive issue resolution.
- Ensures optimal performance and reliability.
- Aftersales Digital Services via the Hello smart App:
- Book services, access user guidelines, and receive emergency assistance.
- Contact the smartCare Centre at 1-800-22-8877 for inquiries.
- Reliable Battery Management:
- Collaboration with local HV battery repair services.
- Eco-friendly repairs by reusing functional components.
- Minimised downtime and reduced environmental impact.
- Qualified EV Technicians:
- Highly trained EV experts with continuous support from smart Central in China.
- Delivering top-tier aftersales service with up-to-date EV technology knowledge.
- Warehouse & Logistic Partner:
- Reliable parts availability with over 3,000 SKUs and 10,000 parts in stock.
- Reduced wait times and enhanced service efficiency.
- Service Outlet Facility with HV Battery Rooms:
- Dedicated HV Battery Rooms for safe and secure battery storage and tasks.
- Demonstrates commitment to environmental safety and customer security.
- EV Chargers at All smart Outlets:
- Convenient access to both AC and DC charging facilities across all 10 smart outlets nationwide.
- Body & Paint Facilities:
- Located in smart Ipoh, smart KL B&P, and smart Penang.
- Handling services such as insurance claims, windscreen replacement, body painting, and repairs.
- Ensuring genuine parts are used to maintain vehicle warranty status and high quality.