The future of the auto industry is electric and Proton does not intend to be left behind. Soon, electric vehicles may appear in Proton showrooms although they may not be Proton products. The Malaysian carmaker has signed a Memorandum of Agreement (MOA) with China’s smart Automobile Company (smart) which is a joint-venture company between Mercedes-Benz AG and Zhejiang Geely Holding Group, the parent company of Proton.
The agreement will see Proton collaborating via Proton Edar with smart to introduce the latter’s range of New Energy Vehicles (NEV) into the ASEAN automotive market. For a start, Proton Edar will be appointed as the importer, distributor and dealer for smart in Malaysia and Thailand. smart Automobile (Nanning) Sales Co. Ltd. (a fully owned subsidiary of smart Automobile), will fulfil the role of a gateway for smart to the region.
NEVs are battery electric vehicles (BEVs) which are a new generation of vehicles that will be designed by the Mercedes-Benz Design network and developed by the Geely global engineering network. Production is in China for global markets. As part of the vehicle-development program, the smart product portfolio will be extended into the fast-growing B-segment that are in line with smart’s brand positioning with a focus on pure premium electric and connected vehicles.
“With the signing of the MoA, Proton is taking its first steps on its New Energy Vehicle strategic journey. By collaborating with smart, we will be able to gain experience in the selling, servicing, and charging of NEVs and build up the skill sets we require to be a force in ASEAN’s rapidly expanding NEV sector. This is also an opportunity to tap on smart’s customer base, which will open up more opportunities for the Proton brand,” said Dato’ Sri Syed Faisal Albar, Chairman of Proton.
Marketing in Malaysia and Thailand
The MoA with Proton Edar is for the company to establish a multi-level sales and service network in Malaysia and Thailand, as well as a brand experience centre and a number of sales locations, providing the two markets with sales and aftersales services for smart vehicles.
From the description of the MoA, it does not appear that there is any technical collaboration such as transfer of technology or product development and the statement also stresses that ‘currently, there are no plans to collaborate beyond the tenets of the agreement’. This would mean that smart vehicles will be imported and distributed by Proton Edar as an additional business activity, and the vehicles will also not use the Proton brand.
However, as mentioned by the Proton Chairman, it will be an opportunity for the carmaker to gain experience and knowledge about electrification and BEVs which it would also have to offer at some point in the future. Whether the relationship with smart evolves into something broader (eg joint product development) remains to be seen.
The Proton EMAS city car concept by Giugiaro in 2010 was proposed with a hybrid electric powertrain.
Electrically-powered cars are not unknown at Proton. In the 1990s, the first known project was initiated with a company in California to develop electric Wiras, but it never went far. Then, eleven years ago, the company’s EMAS prototype city car proposed by Giugiaro had a hybrid electric powertrain. It has also done R&D on electric powertrains over the past 10 years but has not brought a model to the market.
Proton Saga EV prototype displayed in 2012.
History of smart brand
As for smart, the name may be familiar to some Malaysians as the original smart cars were sold in the mid-2000s, imported by DaimlerChrysler Malaysia (now Mercedes-Benz Malaysia). The smart company (which was founded by the man who created the Swatch watches) had been acquired by Mercedes-Benz which invested heavily to make city cars. However, it may have been a bit ahead of its time and though having a clever design (the vehicles used combustion engines), the relatively high prices and compact size were not so appealing globally. Perhaps the Japanese would have appreciated it but they already had their own kei cars.
Mercedes-Benz tried to make the smart business work and even tried to offer a larger model called the smart forfour that sat on a Mitsubishi Colt platform. That too didn’t sell too well and smart as a company was closed down, with the products being placed under the Mercedes-Benz division up to 2019. To try to keep the brand going, Mercedes-Benz formed a partnership with Geely which would see smart-branded vehicles – using electric powertrains – being developed and produced in China for sale globally.
The original smart cars were sold in Malaysia in the mid-2000s by DaimlerChrysler Malaysia (now Mercedes-Benz Malaysia).
“The smart brand has a unique value and global influence, it has grown to be a leader in urban mobility. Geely Holding will fully support the smart brand with its full advantages in R&D, manufacturing, supply chain and other fields into the joint venture and support its development in China and globally. We will work together with Mercedes-Benz to transform the smart brand into a leading player in urban premium, electric and connected vehicles to successfully develop the brand’s global potential,” said Li Shufu, Geely Holding Chairman.
On the night of Saturday, January 15, 2022, officials of PLUS gathered to await the first vehicles that would pass through the toll plaza using the RFID (Radio Frequency IDentification) method of electronic toll payment (ETP). The ETP ‘system of the future’ had started its pilot run in 2018 and was already in use in certain places in Peninsular Malaysia. It would now be available to motorists travelling on the entire length of the North-South Expressway from Juru in the north to Skudai in Johor.
PLUS was promoting RFID as the successor to the SmartTAG, the infrared (IR)-based contactless method that had been in use for a long time in conjunction with the Touch ‘n Go stored value tollcard. Although the SmartTAG’s IR system has been used longer, it is not necessarily obsolete and in places like Germany, it can handle pass-through speeds of up to 100 km/h (without a barrier being present, of course). However, in spite of the long and big investment in the TnG/SmartTAG systems that have matured and are generally reliable, PLUS has made a decision to again invest in changing to RFID which it says is faster and more efficient, thereby benefitting motorists and reducing congestion.
PLUS also says that adoption of RFID will allow it to move towards, first, a Single Lane Free Flow system and ultimately, a Multi Lane Free Flow (MLFF) system without barriers. MLFF is what Malaysian motorists experience when they drive in Singapore and pass under the ERP (Electronic Road Pricing) gantries where a charge is automatically deducted. It has been in use for a long time although PLUS says that it is not fair to make comparisons as it is not ‘apples compared with apples’.
Prior to January 15, PLUS had announced that RFID would be activated at all its toll plazas from the date and would eventually replace the previous systems. It did not actually say that those existing systems would be stopped on that date but some people misread the announcement and started to spread word through social media that the TnG/SmartTAG system would stop on January 15. This naturally caused an uproar as there are some 5 million SmartTAG devices in use (with 84 million TnG cards sold to date). Apart from a reluctance to switch over by some, there was also the matter of supply and installation.
PLUS had to quickly clarify that the existing systems would still be available and that RFID would be a new and recommended alternative form of ETP at its toll plazas. In other words, there was no need to worry that come January 15, many motorists would be unable to get through the toll plazas if they did not have RFID. Meanwhile, PLUS had to slot in RFID lanes and since the toll plazas are pretty much fixed in width, certain lanes would have to be converted. Perhaps it could have done like in some places where a secondary row is built beyond the original plaza but that would have required additional investment which might not have been acceptable in this early phase of RFID. In any case, they went ahead to convert some lanes, and in some places, SmartTAG lanes were eliminated, leaving only the slower manual system of tapping the card on the reader (about half the pass-through rate compared to RFID).
As the activation of RFID occurred on a Saturday night and the next day was Sunday, which has generally lower traffic volumes on the highways, it seemed that the new system was working fine. Motorists with RFID tags were able to drive through (maximum speed: 30 km/h) and in the same way as with the SmartTAG, the charge would be deducted electronically and the barrier would swing up to allow them to proceed on their way. Even if RFID is claimed to have a faster response time, with that mechanical barrier, it’s hard to see how driving through in the RFID lane could be any faster than the SmartTAG lane.
Then came Monday morning and things looked horribly different. Though we all don’t want the MCO again, motorists caught in the unusually long queues – one said to stretch 10 kms – towards toll plazas must have wished for WFH (work from home) again. Apart from the confusion of lanes having been converted, the absence of SmartTAG lanes in some places would also have frustrated motorists used to having relatively smooth passage through the toll plaza without stopping (albeit in a queue). Now, all those without RFID had to stop and tap manually or if there were some SmartTAG lanes, the queue was longer since some had been taken away for RFID.
Not surprisingly, news of the mess appeared on social media very quickly. To make things worse was the failure of the sensors to detect the RFID tags on some vehicles. This meant that they were stuck in the narrow lane, unable to reverse and let others go ahead. With SmartTAG, if there was a problem of non-detection and reversing was not possible, the driver still has the option of taking the card out and tapping on the reader at the side. 100% of the time, this will bring the barrier up unless the balance is too low.
With social media, particularly Facebook, such happenings become known nationally within a very short time. The PLUS Facebook page was bombarded with complaints and criticisms and individuals also posted pictures of cars being stuck in long jams. Hopefully, employers were understanding enough to accept the explanation for lateness being blamed on PLUS.
Throughout the day and night and up till today, PLUS seemed silent on the matter. In fact, it seemed like the company was indifferent to the matter, which caused more anger, as it spread the ‘positive news’ about the implementation of RFID, and Touch ‘n Go Malaysia even congratulated PLUS on the event. However, Works Minister Datuk Seri Fadillah Yusof did not do the same thing; instead, having become aware of the situation, he directed PLUS to resolve the issues quickly, softening the stern statement by saying that RFID technology is ‘a pioneering technology and there will be several issues that need to be addressed’.
The thing is, RFID as a concept has been around since World War II and since the beginning of this century, the tiny tag (which costs less than RM1 but is sold for RM35) has been used in many different kinds of industries which need a tracking solution, including the transport industry. It could even be considered a mature technology, like the IR technology used for the SmartTAG and whatever local issues there were should have been addressed during the past 3 years that it has been in actual use.
Perhaps in all the trials, the traffic volume was small, so the environment was different from a full-scale deployment. The system might not have been ‘stress-tested’ for continuous rush-hour traffic passing through every second so it may not have been ‘tuned’ to cope. But that’s just speculation on our part, we must add.
Prior to January 15, during a session with the media, PLUS gave assurance that they would be ready for any ‘hiccups’ during implementation and there would be staff on standby to assist if detection failed. While this would be expected for any new system, it is evident from the long queue that there must have been a high failure rate that even that stand-by procedure could not prevent.
There are many reports of owners puzzled and frustrated by their RFID tag not being detected. Unlike the SmartTAG which many hold in their hand and can sometimes be at the wrong angle so the IR beam does not hit the sensor, the RFID tag is in a fixed position – on the top corner of the windscreen or on the headlight. It is stuck on the outside, so it is exposed to the sun and rain and dust. Hopefully, the quality is of the same standard as what carmakers have for their exterior parts as Malaysian motorists are fed up with the lousy quality of roadtax discs that don’t seem to stick properly (and they are on the inside of the glass).
In theory, the RFID tag (if it is working properly) should not fail although the vehicle must not be travelling faster than 30 km/h. It would be hard to go fast anyway with the barrier right in front. PLUS engineers would have done all the testing to determine optimum distances for the sensors and particularly ensuring that there would be no ‘collision’ of signals.
Correct placement of the RFID tag is important.
One thing that might cause the problems is improper placement and from what we have learnt, close proximity to metal surfaces (like the A-pillar) could cause interference and it is possible that some headlight designs might also cause problems. But if the installation was done by authorized professionals, then the placement should have been correct and initially, there were also machines to verify that the tag was working properly.
However, to make things easier, the RFID tags have also been available for sale to the public so they can install it themselves. It’s not really that difficult (like sticking on the roadtax disc) so many may have chosen that option and done it themselves. Some may not have done it properly, hence the problems. So it is best to go to an installation centre and have a professional do it. If it doesn’t work, you can go back and demand rectification or replacement. Otherwise, you have to come out with another RM35 for a new one.
Besides going to the Fitment Centres, motorists can also purchase the RFID tag online and attach it to the headlight or windscreen themselves. The price is the same as at the Fitment Centre but you probably have to pay a delivery charge.
PLUS is well aware of the detection issues and in its announcement today, it said that the personnel will use a handheld device to scan the RFID tag. Should the tag still remain undetectable, a coupon for a full detection diagnosis at a Touch ‘n Go fitment centre will be provided. If the RFID tag still has detection issues after testing, Touch ‘n Go will replace the RFID tag for free. If it is a placement issue, guess you have to spend another RM35 for a new one as the tag is not designed to be removed after being installed.
The fact that the RFID tag, unlike a TnG card, is tied to a specific vehicle has not been well accepted. In our case (which is really a very small group), we test different vehicles regularly. A few companies are kind enough to provide a TnG card to use but most of the time, we just use our own. With a RFID tag, how will we settle the toll charge as the account linked to it is not in our control? It’s an issue we have not figured out yet.
Rental car companies would also be unhappy as they will need to find a way to settle toll charges with the customer as each vehicle they rent has a specific tag. Will they ask the customer to pay a deposit? Or should the customer pay RM35 and buy their own RFID TAG and fix it, which may be troublesome for a tourist who does not have a bank account in Malaysia.
Although the Touch’nGo card was initially only for toll payment, its usage has grown and can today be used to pay for other services such as parking and public transport. Will RFID offer such flexible usage?
The inflexibility of the RFID tag also makes it less appealing to motorists. Over the past 10 years, TnG has been promoted as not only being for toll payment but for an increasing number of services. Malaysians have come to accept it as a convenient form of cashless payment for travelling on public transport and parking. It can be considered a successful implementation of a new payment process and it has a lot of flexibility. For example, you can pass a card to another family member to use. With the RFID tag, it seems that its only use is for ETP and for specific vehicles, unless one day, they say that if you agree to stick it on your face, you can also use it for travel on public transport.
In just two days, PLUS has caused a great deal of anger to those who use its highways but the company seems indifferent to this fact, as can be seen from its statement today. There is not a word of apology for the inconvenience caused but rather a suggestion that the introduction has gone well and they have seen 10% greater usage of RFID.
To make matters worse, our friends at Pandulaju discovered that the company had stopped allowing the public to post comments on its Facebook page. Although the decision was apparently reversed later and comments can be posted, it further angered the public who felt that the company was not willing to face criticism.
Instead, PLUS suggested that the public give them feedback using their own channel on their website and app which is called P.U.T.R.I. and uses a chatbot. This takes all the negative remarks away from the public eye, of course. The chatbot is not really a good thing to use as it is programmed to respond in specific ways, while attempting to give the ‘feel’ of interacting with a human. If you tell ‘her’ that you are unhappy with the RFID system, you will find that the responses will make you tear your hair out. But PUTRI is humble and promises to ‘be smarter’, but just cannot offer help in taking the complaint. [Click here to view an example of interaction with PUTRI]
So what’s going to happen in the coming days? Today being a holiday, traffic has been less but tomorrow, it is likely that many will decide not to risk using the RFID lane and choose the TnG or SmartTAG lanes. As there are now less lanes than before, the jams will be worse than before. The RFID lanes will seem to be the faster route so the ‘optics’ will be good for PLUS which can say ‘those were just teething problems and now you can see that cars pass through fast enough that there are no jams’.
If PLUS has full confidence in the RFID system being superior and has high detection rate, then remove the barriers and let vehicles pass through smoothly, like in Singapore. It will definitely encourage many motorists to switch over.
Admittedly, this article has been critical and we are often told that solutions should also be offered when complaining that something is wrong or not working. So here’s our suggestion: if PLUS is confident with the RFID system, then remove the barrier and allow vehicles to pass through and use the system as it was intended. If detection fails, then it is not the fault of the motorist and PLUS will just have to accept the loss of the toll charge. If nothing else, this would certainly inspire the tech side or the supplier of the system to ensure 99.9% detection since non-detection of too many vehicles would lose a lot of money for the company.
Vaccination does not make you immune to COVID-19 infection. You can still get infected and although you may not show symptoms, you could spread the coronavirus to others. Do not stop taking protective measures such as wearing a facemask, washing hands frequently and social distancing.
Ever since the radio could be installed in a car, entertainment while motoring has been constantly evolving in tandem with the technologies of different decades. What used to be audio systems before are now called infotainment systems – providing a combination of information and entertainment of different kinds.
In the old days, a radio in the car was the only form of entertainment on a long journey.
In time, we’ll be travelling in cars that can operate on their own, driving safely to wherever we want to go. Without the need to control the car or even pay attention to the road ahead, the driver will have more time to do other things – read a book, watch a movie, listen to music or even play videogames. Such a scenario means that infotainment systems in cars will have to change and provide even more features and capabilities.
Volvo is already starting on this evolution and is developing next-generation infotainment systems that can be offered in the near future. For example, using Qualcomm Technologies’ Snapdragon Cockpit Platforms takes the carmaker’s Google Android Automotive-based infotainment system to the next level. By leveraging Volvo Cars’ and technology firm Qualcomm’s in-house R&D competence, the companies will improve the overall capability of Volvos powered by Google Android to become faster and more responsive.
Qualcomm’s Snapdragon Cockpit Platforms is designed to be a central hub for high-performance computing. It is capable of fulfilling highly demanding graphics, audio and artificial intelligence requirements in the forthcoming Polestar 3 SUV and Volvo Cars’ upcoming fully electric SUV, all while having a very low power consumption. Using the latest Snapdragon Automotive Platforms, the next generation infotainment system will be more than twice as fast, while graphics generation will be up to 10 times faster.
The continued partnership between Volvo Cars and Google will also see Volvo being the first carmaker to directly integrate its cars with Google Assistant-enabled devices. This integration basically turns cars into smart devices.
This planned direct integration allows for a seamless connection between Google Assistant and cars to date, letting Volvo drivers control functions in their car by issuing voice commands to Google Assistant-enabled home and mobile devices. By pairing their car with their Google account, drivers can directly talk to Google in their car and remotely control a variety of functionalities, such as cooling it down on a hot day or just locking the doors in case they forgot to do so.
“Volvo Car Group was first to introduce Google technology and services in our cars and we are now looking to be the first to integrate fully with Google Assistant-enabled devices – it is a natural next step in our partnership with Google,” said Henrik Green, Chief Product Officer at Volvo Cars. “This integration allows us to improve the customer experience immensely, as it gives customers the possibility to easily and securely manage their car while at home or on the go, through any personal device that has Google Assistant.”
Finally, YouTube video playback will also come to all Volvo cars with Google built-in. YouTube will be the first video platform to be featured and available for download in Volvo cars on Google Play. This is the beginning of enabling video streaming in cars. Volvo is providing YouTube video as an enjoyable way to pass the time during stop with an EV to recharge. However, mindful of safety, videos will be allowed to be played only when the car is fully stationary.
“Allowing our customers to watch videos while charging or when waiting to pick up their children from school is part of our promise to make their lives better and more enjoyable,” said Green. “With YouTube and other major streaming services coming soon, our customers can enjoy their charging break instead of seeing it as just a hassle – making electric car ownership that bit easier.”
“The car is a great venue for enjoying video and audio, so I would not be surprised if this means that people spend more time in their Volvos, even when they are not going anywhere!” added Green.
DENSO, a company within the Toyota Group, has developed an improved version of its Global Safety Package which is an active safety system designed to improve the safety of vehicles by giving them high sensing capability of their surroundings. The system is already in use in many Toyota Group models and this latest third generation will be offered from now on.
The Global Safety Package uses the combined performance of a millimetre-wave radar sensor and vision sensor to obtain data on the various objects ahead of the vehicle. The radar sensor detects the shapes of road objects, such as vehicles and guardrails, while the vision sensor uses a camera to detect the environment ahead of the vehicle. This data is then analysed at high speed by an on-board computer which will determine the situation ahead and whether any warnings are to be given to the drive, or actions taken to prevent an accident.
Radar Sensor
In the new Global Safety Package, the radar has a wider detection angle, longer detection range, and improved speed resolution. There are also improvements such as in-antenna design and in radio wave transmission efficiency. The wider angle of coverage can help avoid collisions at intersections, whether with other vehicles or pedestrians.
The sensor’s wider horizontal field of view also assists adaptive cruise control and lane changes over a broader speed range. Moreover, the product uses artificial intelligence (AI) to improve sensing performance and assistance functions, such as headway distance control – the ability to maintain consistent distance between a preceding vehicle – and traffic sign recognition.
With reduced size and cost, this radar sensor has fewer installation requirements and can be used in more vehicle types and models. It uses fewer than half the number of parts compared to the previous generation. This has been achieved by integrating the antenna and power supply board, simplifying product structure and leveraging multiple-input and multiple-output (MIMO) technology, which allows for a smaller antenna with fewer channels to transmit and receive radio waves.
Vision sensor
The vision sensor is a high-sensitivity, high-resolution imager with a wider horizontal field of view and longer detection range. It employs AI technology to identify drivable areas, preceding vehicles, road signs, and other solid objects based on image data. Vehicles and pedestrians in all directions, including those ahead, behind, and to the side, can be detected.
Like the radar sensor, it has reduced size and cost. The downsizing was achieved by integrating image processing and system control functions, which reduced the number of microcomputers used. The structural design has also been adjusted to control heat emitted from the processor, while the lens design has been revised.
DENSO will continue to improve its active safety systems to eliminate road accidents and provide stress-free mobility. This will be done using cutting-edge technology with an underlying objective of pricing the systems attractively so they can be installed in more vehicles.
