Nagakanni Subramaniam, the owner of a Perodua Bezza car that broke down less than eight hours after purchase, expressed dissatisfaction, stating that she had not received any written confirmation from Perodua regarding the resolution. While acknowledging Perodua’s media statement claiming to offer a courtesy car and suggesting repurchasing her vehicle, Nagakanni emphasised the absence of a written guarantee detailing the terms of repurchase, buyback period, loan payment, and related information.
In her Facebook post, Nagakanni clarified the situation, highlighting the malfunction of the car’s engine due to foreign substances, such as sugar. She emphasised the need for a concrete solution and written confirmation rather than media statements aimed at calming the situation without resolving the problem.
Perodua Sales Chief Operating Officer J.H. Rozman Jaafar had earlier stated that the company conducted a comprehensive investigation and had been in constant communication with Nagakanni since October. Perodua claimed to have taken several actions to address the issue, including offering a courtesy car and proposing to buy back her car. Nagakanni’s car had reportedly malfunctioned almost eight hours after purchase.
The case underscores the importance of clear communication and written assurances in resolving customer issues, especially in situations involving vehicle malfunctions shortly after purchase.
A video showinga woman filling her Thai-registered car with subsidised fuel at a petrol station in Rawang, Selangor, has ignited frustration among netizens. The video not only highlighted the audacious act but also raised eyebrows as a petrol station employee was seen assisting in the process.
In the footage, a man stood in front of the woman, holding the fuel nozzle, while another person, seemingly a station worker, pressed on the car’s boot—a common practice to facilitate the fuelling process. Netizens expressed their anger not only towards the woman’s actions but also questioned why the station employee allowed the use of subsidised fuel for a foreign-registered vehicle.
The video owner, expressing disbelief, remarked on the audacity of stealing subsidised fuel meant for Malaysian citizens and questioned the station employees for assisting in the act.
Perusahaan Otomobil Kedua Sdn Bhd (Perodua) has responded to concerns regarding a malfunction in a Perodua Bezza car, which reportedly occurred within eight hours of purchase by a clerk. Perodua’s Sales Chief Operating Officer, J.H. Rozman Jaafar, assured that the company conducted a comprehensive investigation into the matter, prioritising customer satisfaction.
Rozman stated that Perodua has maintained constant communication with the customer since October of the previous year. The company has taken several measures to address the issue, including offering a courtesy car and proposing to buy back the malfunctioning vehicle. The clerk, Nagakanni Subramaniam, had expressed frustration over continuing monthly loan payments despite her car being stranded at a service centre.
FB/Nagakanni Subramaniam
Perodua is actively working on a thorough investigation of the reported malfunction and has assured the public that details will be shared in due course. Rozman refuted allegations that no action had been taken, emphasising the company’s commitment to resolving the matter. Perodua apologised for any inconvenience caused and thanked customers for their understanding during this process.
What was the issue? Here’s a recap:
October 17, 2023: A Troubling Start
The journey began on October 17, 2023, when the owner purchased a Bezza 1.3 X from Harapan Terang Motor Sales Center Sdn Bhd Segamat. Just eight hours later, at 7:40 p.m., the car refused to start, leading to the vehicle being towed to the Perodua Segamat Service Center.
October 18, 2023: Diagnosis and Hope for a Quick Solution
The mechanic at the service centre delivered the disappointing news—the engine was damaged. Hope for a prompt resolution emerged when the owner requested a replacement. However, the joy was short-lived.
November 9, 2023: A Baffling Turn of Events
Mr. Sufian, a Customer Sales Executive from Perodua HQ, presented an unexpected twist to the situation. Claiming that a foreign object, potentially sugar, had damaged the engine, he pointed to a two-week to one-month wait for a decision from Perodua HQ.
The owner’s denial of any tampering or presence of foreign objects raises questions about the veracity of the investigation and calls for a more transparent and accountable process.
November 15, 2023: Loan Limbo
Mr. Sufian urged the owner to apply for a new loan for a replacement car. However, the owner, still repaying the existing loan, understandably sought resolution before undertaking a new financial commitment.
December 4, 2023: Stalled Progress
Efforts to move forward faced a setback when the salesperson requested documents for a new loan, met with rejection from the owner who emphasised the outstanding first loan.
December 8, 2023: Elusive Approval
Customer Service conveyed that the final proposal lacked approval, citing ongoing internal investigations by Perodua. The absence of a definitive response in black and white left the owner in a state of limbo.
January 2, 2024: The Lingering Silence
As the calendar turned to 2024, the owner’s plea for resolution echoed in silence. With more than two months passed, the lack of a formal response from Perodua raises concerns about customer service and the timely resolution of legitimate grievances.
BMW enthusiasts in Malaysia may have reason to be excited as the BMW iX2 hints at its potential arrival on our shores. A cursory glance at BMW Malaysia’s website reveals a mysterious blacked-out silhouette, teasing the imminent introduction of this electric coupe. Unveiled globally in October 2023, the iX2 promises to be a sleek and powerful addition to BMW’s electric vehicle (EV) lineup.
While no booking or registration links are available yet, clicking on the enigmatic silhouette leads to a brief overview of the iX2. Among the key details shared is its impressive electric range, potentially reaching up to 449 km on a single charge.
The gradual expansion of BMW’s EV offerings in Malaysia reflects the growing demand for sustainable and high-performance vehicles in the market. The iX2, with its enticing features, is likely to find a receptive audience among Malaysian car enthusiasts.
The iX2 is essentially a coupe version of the iX1, boasting a more aggressive styling approach and a distinctive sloping roof. Its taillight design, though divisive, showcases BMW’s commitment to exploring new aesthetic directions.
Under the hood, the iX2 xDrive30 is equipped with a dual-motor all-wheel-drive (AWD) setup, delivering 313hp and 494Nm of torque. With a single-speed transmission, the iX2 accelerates from 0 to 100km/h in a swift 5.6 seconds, showcasing the electric powertrain’s prowess. The 64.7-kWh battery provides a noteworthy WLTP range of 449km, positioning the iX2 as a formidable contender in the EV market.
The performance figures and range of the iX2 underscore BMW’s commitment to delivering an electric driving experience that combines power, efficiency, and range—an essential trio for widespread EV adoption.
Charging capabilities further enhance the appeal of the iX2, with options for 11kW AC charging or an upgrade to a 22 kW system. The latter allows for faster charging, exemplifying BMW’s dedication to providing convenient and efficient charging solutions.
Inside the iX2, familiarity reigns as it shares its interior design with the iX1. The twin floating screens and a spacious center console with a vertical wireless phone charger create a modern and user-friendly cockpit. The incorporation of BMW Operating System 9 and specially designed seats optimized for long-distance comfort elevate the driving experience.
The consistency in design and features across BMW’s EV lineup ensures a seamless transition for drivers embracing electric mobility, fostering brand loyalty and confidence in the evolving technology.
As BMW’s EV family in Malaysia potentially welcomes the iX2, the automotive landscape is poised for a dynamic shift towards sustainable and cutting-edge transportation. The iX2, with its blend of style, performance, and advanced technology, symbolises the next chapter in BMW’s electric journey and sets the stage for an electrifying future on Malaysian roads.
In the era of electric vehicles (EVs), the act of charging them may seem as routine as charging our mobile phones. However, recent concerns raised by experts highlight the potential dangers associated with generic or faulty parts used in EV charging stations, drawing parallels with the risks we’ve seen in the mobile phone industry.
In a report written in The Star by Ragananthini Vethasalam, Malaysian Institute of Road Safety Research chairman Wong Shaw Voon has emphasised the need for caution, pointing out that while phone explosions have led to fatalities, the stakes are higher with EVs due to the larger amounts of energy they transfer and store.
The comparison serves as a stark reminder that as EV adoption grows, the responsibility to ensure the safety of charging facilities lies not only with manufacturers but also with EV owners and charging station operators.
Wong warns against the use of generic and cheaper parts, echoing concerns that as EVs become more prevalent, there may be a surge in the use of substandard components in charging infrastructure.
It is crucial for stakeholders in the EV ecosystem to prioritise quality over cost, as the potential risks associated with compromised charging stations could escalate with the increasing popularity of EVs.
In a bid to enhance user convenience and reduce physical transactions at Road Transport Department (RTD) counters, Malaysians will be able to renew their driving licences and road tax digitally starting February 1, 2024. According to NST, the announcement was made by Transport Minister Anthony Loke, who emphasised the advantages of the new digital renewal feature available on the RTD’s MyJPJ app.
Key Highlights:
Malaysians opting for a digital driving licence renewal will enjoy an RM5 rebate until December 31, 2024.
The digital renewal feature is exclusive to Malaysian citizens and does not apply to foreign nationals, pass holders, long-term permit holders, MyKAS Card, or MyPR Card holders.
The MyJPJ app, introduced in February of the previous year, has gained 7.5 million users as of December 31, 2023.
The new road tax issuance will shift from a disk sticker to a security paper, eliminating the need for display on vehicle mirrors.
During the interim period, the road tax security slip is not mandatory, providing users time to adapt to the digital system.
Malaysians are reminded that enforcement actions will be taken against individuals driving without a valid digital driving licence and road tax.
Loke highlighted the growing preference for digital platforms among drivers and vehicle owners, emphasising the government’s commitment to digital transformation. The move aligns with broader efforts to streamline processes, reduce congestion at physical counters, and provide a more efficient and user-friendly experience for Malaysians managing essential documents.
Volkswagen Passenger Cars Malaysia (VPCM) has unveiled an upgraded version of the Golf GTI, now equipped with a premium Harman Kardon audio system and a Head-up Display. Priced at RM252,990, these enhancements aim to provide an elevated driving experience for enthusiasts.
The addition of the Harman Kardon 480-watt audio system complements the Golf GTI’s interior, delivering an immersive surround sound experience through its 10 speakers. This feature enhances the overall ambience of the GTI, providing impressive acoustics for an immersive driving experience.
Another notable feature introduced in the upgraded Golf GTI is the Head-up Display. This innovative safety feature projects essential information directly onto the driver’s field of vision on the windscreen. Vital data, including speed, navigation details, and system warnings, is presented in a way that allows drivers to stay informed without diverting their attention from the road.
The Golf GTI, a renowned icon among hot hatches, continues to impress with its powerful performance. It is powered by a 2.0TSI turbocharged engine coupled with a 7-speed wet clutch DSG, generating an impressive 245PS and 370Nm of torque. Recognisable by its signature honeycomb front grille, red GTI trims, and sporty 18” Richmond alloy wheels, the Golf GTI also features full LED headlamps and taillights.
Chery Malaysia is gearing up to launch its first electric vehicle (EV), the Omoda E5 electric sports utility vehicle (e-SUV), in March. The official debut is expected to occur sometime before or during the Ramadan period, pending the model’s launch plans.
This announcement came during the introduction of the Chery Eco Run 2024 event, scheduled for January 7 at Dataran Wawasan Putrajaya. The run, available in 5km and 10km categories, is organized by Jom Run and aims to attract over 3,000 participants.
Key features of the Omoda E5 include:
Blade lithium iron phosphate battery with a 61kWh capacity
Power consumption of 14.5/100km
Single flat wire three-in-one motor with a two-wheel drive (2WD) setup, delivering 201hp and 340Nm of torque
7.6 seconds century sprint record
Range of 430km with low energy consumption (15 kWh/100 km)
Vehicle-to-load (V2L) technology with a 3.3kW external discharge capability
30-80% battery charge in 30 minutes through 80 kW/h DC fast charging technology (AC charging at 9.9 kW/h)
Advanced Driver Assistance System (ADAS) with seventeen functions, including blind-spot monitoring, reverse warning, and automatic emergency braking
The Omoda E5 boasts a cross-styling design for its exterior, offering a streamlined body and a futuristic front face. It is expected to be available in at least seven exterior colours and three interior colour-matching design choices.
The anticipated pricing for the Omoda E5 ranges from RM150,000 to RM160,000, positioning it competitively in the Malaysian EV market.
Malaysia’s Central Database Hub, PADU, officially launches today, urging Malaysians to register and ensure that their details are up to date. The database aims to facilitate the effective distribution of subsidies and social protection, including targeted subsidies for fuel.
To encourage early registrations, the government has collaborated with the private sector to offer incentives for the first 3,000 PADU users. As announced by the Minister of Economy, Rafizi Ramli, these users will receive a free Enhanced Touch ‘n Go card with NFC capability and discounts for Mydin.
The redemption process for the free Touch ‘n Go NFC card is specified as follows:
Redemption Location: PADU counter at Putrajaya International Convention Centre (PICC). Redemption Date and Time: Today (2nd January 2024) until 5 pm. Redemption Criteria:
Wait until the PADU website goes live after the official launch by the Prime Minister (around 12:30 pm).
Register your details on PADU using your own device or at the PADU counter provided outside Dewan Perdana at PICC.
Show proof of PADU registration to the officer at the PADU registration counter at PICC.
Receive a free Touch ‘n Go NFC card, available while stocks last.
Details regarding the Mydin discount for early bird PADU registrations are yet to be provided. Malaysians are encouraged to take advantage of the freebies and register on PADU to ensure they benefit from targeted subsidies and government initiatives.
Malaysia has launched the “Kongsi LKM” feature on the Road Transport Department’s (RTD) MyJPJ app, allowing vehicle owners to share their digital road tax with authorised individuals. Transport Minister Anthony Loke announced the new function, enabling owners to share digital road tax with family members, friends, or other authorised individuals.
According to NST, to utilise the “Kongsi LKM” feature, vehicle owners need to select the vehicle’s license plate number on the MyJPJ app and click the “Kongsi LKM” button. The owner can set a sharing time limit and an activation code, which must be provided to the recipient for activation. The system automatically deletes sharing records if not activated within 24 hours.
