Local News Archives

Proton’s New Strategy for Enhanced Customer Satisfaction

In a strategic move to elevate customer satisfaction, Proton has introduced the Proton Operational Excellence (POE) initiative. This comprehensive strategy is designed to enhance the performance of Proton’s nationwide service centres, instilling confidence in the brand’s commitment to excellence. The initiative was officially unveiled at one of Proton’s authorised dealers, The Apple Auto Services & Tyres in Bangi.

The POE initiative, commencing with 13 pilot outlets, will progressively integrate into nationwide 3S and 4S facilities, highlighting Proton’s systematic approach to operational excellence at every customer touchpoint. Emphasising a commitment to aftersales operational efficiency and service quality, the initiative focuses on key areas such as high-quality service processes, technician competencies, future Dealer Management System (DMS) integration, and fostering trust in the brand.

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KPDN Denies Social Media Claims on Eliminating Diesel Subsidies

The Domestic Trade and Cost of Living Ministry (KPDN) in Malaysia has refuted claims circulating on social media that diesel subsidies for vehicles will be discontinued from January 1, 2024.

According to Bernama, in a statement issued on December 12, the ministry emphasised that the assertions were false and clarified that the ongoing pioneer project is specifically evaluating the effectiveness of the fleet card and MySubsidi Diesel systems.

The project involves six companies with skid tank quotas ending on January 14, and it does not impact individual diesel vehicles.

The ministry underscored the importance of testing the systems to ensure their efficiency and alignment with the planned objectives of restructuring diesel subsidies.

The ministry urged parties not to spread unclear or confusing statements and assured that an official statement regarding the diesel subsidy restructuring would be issued jointly by the ministry and the Finance Ministry after the completion of engagement sessions and a trial run of the fleet card and MySubsidi Diesel systems.

Malaysia To Co-Host AXCR After 20 Years

A Team of motorsport legends and champions of Malaysia will compete in the Asia Cross Country Rally (AXCR), an FIA Sanctioned Cross Country Rally that began its first journey in 1996. Malaysia hosted this prestigious motorsport for six years from 1996 – 2003, showcasing the best of Malaysia in a world-staged event that bridges borders, cultures and people.

Now, twenty years later, Malaysia is proud to be able to co-host this prestigious rally with Thailand. The event here will showcase its beautiful nature, cities, villages, people, and diverse cultures of “Malaysia: Truly Asia”. AXCR is now an Asian phenomenon (the oldest and largest cross country event in Asia) that has auto manufacturers’ race teams, large private corporations, and extreme 4 X 4 enthusiasts participating in this Cross Country Rally.

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Proton Implements Strict Measures for After-Sales Service Excellence

Proton, Malaysia’s national car manufacturer, is taking a bold step to enhance after-sales service quality through its Proton Operational Excellence (POE) initiative. Deputy Chief Executive Officer, Roslan Abdullah, has announced stringent measures to ensure customer satisfaction, emphasising a commitment to excellence.

Under the new policy, Proton has introduced a fine of RM1,000 for every customer dissatisfaction complaint received concerning any Proton 3S or 4S Center. However, before any penalties are imposed, the head office will conduct a thorough investigation. Warning letters will be issued to service centres for each complaint received, serving as an initial caution.

Sources reveal that a Proton service centre in Penang has already faced consequences, losing its status as an official Proton service centre due to its failure to meet established Key Performance Indicators (KPIs). This move underscores Proton’s dedication to upholding high standards in after-sales service across its network.

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KTMB Tebrau Shuttle Service One-Way Fare To Be Standardised At RM5

Starting next year, Malaysian citizens utilising Keretapi Tanah Melayu Berhad’s (KTMB) Tebrau shuttle service between Woodlands, Singapore, and Johor Bahru will enjoy reduced fares. Transport Minister Anthony Loke announced that the one-way ticket price will be standardised at RM5, eliminating the current disparity where the return trip ticket is SGD5 (RM17.39).

According to NST, the proposal, put forth by KTMB, aims to bridge the fare gap and prevent exploitation. Loke expressed his approval of the plan, highlighting the potential savings for daily commuters. Under the new structure, a worker could save at least RM10 per day, translating to a monthly saving of at least RM100 for those commuting 20 times monthly.

Loke welcomed the proposal at the Johor DAP annual convention and pledged to bring it to the Land Public Transport Agency for approval. He anticipates the implementation to commence in mid-January, acknowledging that adjustments to the ticketing system will require some time.

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Discounts For JPJ Summonses Will Jeopardise Road Safety Education

Transport Minister Anthony Loke has firmly stated that there will be no discounts offered on traffic summonses issued by the road transport department (JPJ). Loke emphasised the need to convey that summonses for road traffic offences are intended for educational purposes, and offering discounts might be perceived as leniency.

According to FMT, while other agencies, such as the police, are currently providing discounts of up to 50% for selected traffic summonses in conjunction with the unity government’s first anniversary, Loke clarified that JPJ, under the transport ministry’s jurisdiction, is prioritising road safety concerns.

Responding to public complaints about the lack of discounts for JPJ summonses, Loke explained that he had previously implemented a no-discount policy during his first term as transport minister in 2018. He recalled cancelling over four million summonses from the automated enforcement system, a decision that, while welcomed by many at the time, was a one-time measure and not intended to establish a precedent.

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Shell Malaysia Introduces Shell Cafe: The Ultimate One-Stop Centre

Shell Malaysia announces the official inauguration of Shell Café, introducing an immersive aromatic journey for consumers. Savour its signature farm-to-cup coffees and indulge in an extended, tempting array of delectable food options. This marks a significant milestone in Shell’s commitment to providing a rewarding experience for their customers.

Positioned as the preferred destination, Shell Café promises an integrated and customer-centric experience, offering not only fresh and appealing food and beverages but also a welcoming space for patrons to fulfil their refuelling requirements seamlessly while on the move.

Setting Shell Cafe apart is its unique coffee blend made from Arabica and Liberica beans, sourced and crafted in Malaysia. The rare Liberica beans, comprising less than 2% of global coffee production, promise a distinctive flavour, ensuring every cup of Shell Café coffee is worth stopping for.

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Advocating Stricter Penalties and Measures to Address Road Rage

In the wake of a recent case involving a fatal road incident, criminologist Datuk P. Sundramoorthy of Universiti Sains Malaysia’s Centre for Policy Research has called for more stringent penalties for road bullies to act as a deterrent and safeguard the well-being of motorists.

As reported by The Star, Sundramoorthy emphasised that imposing severe punishments would send a clear message to potential offenders that violence on the roads would not be tolerated. He referenced the case of IT employee Yew Wei Liang, 45, who received a 16-year prison sentence for causing the death of Syed Muhammad Danial Syed Shakir. While acknowledging the court’s decision, Sundramoorthy expressed the belief that a more robust sentence would be appropriate, given the loss of a human life over a seemingly simple road mishap.

“Road rage cases are becoming rampant,” Sundramoorthy stated. “Although not many result in death, we should not take them lightly. Motorists deserve peace of mind, knowing they can drive safely without fearing road bullies.”

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Gentari Partners With Mercedes-Benz Malaysia To Accelerate EV Adoption

Gentari Sdn Bhd, a prominent clean energy solutions provider, is set to join forces with Mercedes-Benz Malaysia (MBM) through its subsidiary, Gentari Green Mobility Sdn Bhd. The collaboration aims to fast-track the adoption of electric vehicles (EVs) in Malaysia by exploring the development of EV charging infrastructure and value-added services tailored for Mercedes-Benz EV owners.

The potential partnership includes the development of EV charging points in collaboration with EV Connection Sdn Bhd (EVC). The strategically located facilities, spread across selected locations in Malaysia, are intended to ease long-distance travel for EV drivers and enhance their range confidence. The initiative also aims to provide tailored charging subscription plans, contributing to a seamless and enjoyable experience for Mercedes-Benz EV owners.

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JAECOO J7 AWD Arrives In Malaysia For Road Testing

Amid the worldwide shift towards electrification and digital transformation, the automotive industry is witnessing an unprecedented surge in international expansion. Malaysia emerges as a key market in this global endeavour, and at the forefront of this movement is JAECOO, a brand under Chery, strategically crafted for international market expansion, focusing on delivering captivating products tailored to the refined lifestyle preferences of a newly emerged professional demographic.

JAECOO is dedicated to developing exceptional urban off-road SUVs within the premium segment, aligning with the evolving preferences of the contemporary consumer. The brand is making its mark in the fiercely competitive automotive market with its “Born Global” philosophy, emphasising its commitment to global performance and standards.

The introduction of JAECOO is well underway, with the arrival of the first two units of the right-hand drive JAECOO J7 AWD in Malaysia. These units are undergoing rigorous road testing to ensure the highest standards of performance and safety. An exclusive preview has been extended to potential dealers and investors, creating anticipation for showroom openings. Preliminary pre-introduction marketing initiatives are set to build excitement ahead of the official launch in the Malaysian market in 2024.

A 1.6-litre turbocharged inline-four petrol engine with 194hp and 290Nm of torque powers the global specification. However, we are still unsure of the Malaysian specification because the two units that arrived here are all-wheel-drive whilst the ones in China are front-wheel-drive.

To keep enthusiasts and potential customers informed, JAECOO Malaysia has officially launched its Facebook page. The official website, expected to be ready by January 2024, will serve as a comprehensive source of information. In the interim, customers can explore additional details on the JAECOO Global website.

JAECOO Malaysia has also kickstarted its dealer recruitment program, preparing for the introduction of the first model in the coming year. As the brand gears up for its official entry into the Malaysian market, it is poised to redefine the urban off-road SUV experience, offering cutting-edge technology and a travel experience like no other. Stay tuned for further updates and events from JAECOO Malaysia.

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Local News

Proton’s New Strategy for Enhanced Customer Satisfaction

Malaysia To Co-Host AXCR After 20 Years

Proton Implements Strict Measures for After-Sales Service Excellence

KTMB Tebrau Shuttle Service One-Way Fare To Be Standardised At RM5

Discounts For JPJ Summonses Will Jeopardise Road Safety Education

Shell Malaysia Introduces Shell Cafe: The Ultimate One-Stop Centre

Advocating Stricter Penalties and Measures to Address Road Rage

Gentari Partners With Mercedes-Benz Malaysia To Accelerate EV Adoption

JAECOO J7 AWD Arrives In Malaysia For Road Testing

Proton’s New Strategy for Enhanced Customer Satisfaction

Malaysia To Co-Host AXCR After 20 Years

Proton Implements Strict Measures for After-Sales Service Excellence

KTMB Tebrau Shuttle Service One-Way Fare To Be Standardised At RM5

Discounts For JPJ Summonses Will Jeopardise Road Safety Education

Shell Malaysia Introduces Shell Cafe: The Ultimate One-Stop Centre

Advocating Stricter Penalties and Measures to Address Road Rage

Gentari Partners With Mercedes-Benz Malaysia To Accelerate EV Adoption

JAECOO J7 AWD Arrives In Malaysia For Road Testing

Archive

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Nissan’s Legendary GT-R Set to Go Electric with Solid-State Batteries

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