Setel, introduced in 2018, has made things more convenient for motorists as they can make contactless payments. The mobile app allows motorists to make payments using their smartphone in the car when parked next to a Setel-linked pump at PETRONAS stations.

During the pandemic, the value of Setel was very clear as there was no need to interact with the cashier or even touch the keypad to enter the PIN. It was only a pity that the filling process still needs to be done by the driver but maybe one day, it will be automated, as Hyundai has shown with its prototype robot handling charging of EVs.

Over the years, Setel has kept track of feedback from users and noticed that there were some people who may have older phones with limited functionality and connectivity. It’s like having an old computer which has difficulty running the latest software, so new features cannot be enjoyed.