Although the Mitsubishi Triton truck, XPANDER MPV and Outlander SUV have more ground clearance and can cross flooded stretches of road without much problem, the recent floods in many parts of the country have been extremely severe. In many areas, the water level has been so high that vehicles have been almost fully submerged. There’s no way that any vehicle can escape from damage in such an extreme condition and for owners, there will be an expensive repair bill.
To help ease this unexpected expense (especially at a time when many are facing financial challenges), Mitsubishi Motors Malaysia (MMM) has a flood relief program for Mitsubishi owners in Kuala Lumpur, Selangor, and Pahang who have suffered vehicle damage due to the floods.
Discounts on parts and labour
Under the program, Mitsubishi vehicle owners (who purchased their vehicles from authorised Mitsubishi Motors dealers) will be given a 30% discount on Mitsubishi genuine parts and a 50% discount on labour costs for all repair work done on flood-damaged vehicles at authorised Mitsubishi Motors service centres. This offer available until January 20, 2022.
Free or subsidised towing services
In addition, MMM will also support Mitsubishi owners by offering free towing services. All the owners need to do is to contact Mitsubishi Assist 24Hrs customer careline (MA24) at 1-800-88-2166 to request this service which will bring their vehicle to the nearest authorised Mitsubishi Motors service centre. In the event that they do not use MA24 and do not have insurance coverage for towing there vehicle to the nearest authorised service centre, they can still apply for rebates worth up to RM300. However, they are required to lodge a police report concerning the vehicle being caught n a flood.
“Our thoughts are with Malaysians impacted by the aftermath of the flash floods tragedy. All of our service staff and authorized dealers are ready to assist our Mitsubishi owners with their affected vehicles. We hope that this flood relief program will help ease the burden of our customers going through this difficult time,” said Shinya Ikeda, CEO of Mitsubishi Motors Malaysia.
Although Mitsubishi vehicles have high ground clearance which enables them to cross flooded roads and rough terrain, the recent floods were severe and many vehicles were damaged by water reaching above the window level.
For further information on the flood relief program, call MMM’s Customer Careline at 1-800-18-8161. To locate an authorised Mitsubishi Motors dealership, click here: www.mitsubishi-motors.com.my/service-locator/ .
The floods have affected thousands around Malaysia and for many families, there will be big expenditures ahead as they repair and replaced damaged property, not to mention the tiring job of cleaning up houses that were flooded with muddy water. And then there will also be the costs of repairing cars that were flooded; as you will have seen in pictures, it’s not just vehicles parked at home but also some that were on roadsides and got submerged.
The repair costs can run to many thousands and electronic systems that need to be replaced will be expensive. Not to mention the fact that the vehicle, even after being cleaned, is likely to have a smell and might just not feel the same.
To help relieve some of the stresses and reduce expenses, a number of car companies are offering assistance to their customers. The latest to announce such an initiative is Proton, which will offer a 20% discount on selected parts as well as a 20% discount on labour charges for all customers affected by the flood who have lodged a police report regarding the incident. Additionally, towing charges of up to RM200 as well as cleaning charges for the exterior and engine bay up to RM100 will also be borne by the company.
“Exceptional circumstances require an exceptional response. Proton will be working hard to ensure we can repair cars as quickly as possible and advise all affected customers to visit our authorised service centres to enjoy these benefits. Furthermore, our genuine parts are offered with a warranty so they can be assured of the quality of the repairs,” said Roslan Abdullah, CEO of Proton Edar.
Although Proton has a factory in Tg. Malim, Perak, its original factory is still operating in Shah Alam, near to where much of the flooding has occurred. According to Encik Roslan, the company has been lucky the production lines were spared from any flooding. However, more than 1,000 of its staff have been affected so the company is mobilising Kelab PROTON, an in-house social and wellbeing organisation for all staff, to create care packages and offer clean up assistance to them and their families.
Encik Roslan advises those who require assistance and information on vehicle repairs to call PROTON’s customer care line at 1-800-88-8398.
NIO may not be known in Malaysia or even in most countries, but it is one of the steadily growing car companies from China which started business focusing on just electric vehicles. It’s a ‘new generation’ carmaker, just 4 years old, and already has at least 4 models on sale. Though most of its sales are in China, it has also entered Norway and next year, will be in Germany, the Netherlands, Sweden and Denmark. By 2025, NIO expects to have a presence in over 25 countries and regions worldwide.
Joining the carmaker’s 4 models in 2022 will be a new model known as the ET5. It is the brand’s most compact car to date and used the concept of ‘Design for Autonomous Driving’ during its development. It has the latest NIO Autonomous Driving (NAD) systems with NIO Aquila Super Sensing and NIO Adam Super Computing. Additional NAD features will be gradually introduced after further development and validation.
Having started off with electric vehicles, NIO has naturally gained much expertise in developing fully electric powertrains and now has various types for different models. For the ET5, it will use a high-performance powertrain with proven dual motor architecture. This consists of a 150 kW induction asynchronous motor in the front and 210 kW permanent magnet motor at the rear generating peak torque up to 700 Nm.
Straightline acceleration is impressive with 0 to 100 km/h achieved in a claimed 4.3 seconds. The range claims are also impressive: reaches over 550 kms with a 75 kWh Standard Range Battery; over 700 kms with the 100 kWh Long Range Battery; and over 1,000 kms with a 150 kWh Ultralong Range Battery.
NIO developed and promotes the battery-swapping concept which reduces some cost to the customer who can then pay for fresh batteries when swapping. Since opening the first battery-swapping station in China in 2018, it has set up over 500 stations and by the end of October this year, 4 million battery swaps had been done. The NIO Power Swap is an automatic process where the car parks itself inside a station and it takes less than 5 minutes. The company also has 6,000 Power Chargers and 10,000 destination chargers across China.
A NIO Battery-Swapping station in China.
With these new generation of carmakers, the question of experience in making cars safe is sometimes asked. They may be able to have great designs and advanced technology but what about the car’s performance in accidents? According to NIO, the ET5 has been designed to meet the stringent 5-star C-NCAP (China’s NCAP) and Euro NCAP standards. This is achieved using an ultra-high-strength steel-aluminium hybrid body with the very high torsional stiffness. The ultra-low centre of gravity, at 482.6 mm, and wheel track of 1685 mm, are also said to enable the ET5 to achieve a rollover-resistance rating of 1.7, above the US NHTSA’s 5-star criteria.
The sleek 4.7-metre long body is aerodynamically efficient with a Cd of 0.24, important for an electric car. Contributing to this level of efficiency are the rear ducktail spoiler and details such as the air curtain, flush door handles and frameless windows that create cleaner lines. Its form draws on the fluid silhouette of the ET7 while the muscular haunches are inspired by the EP9 supercar.
Evolving NIO’s concept of the ‘second living room’, the cabin of the ET5 was inspired by trends in furniture, fashion, and footwear, so it’s a sophisticated space with a warm touch. A larger glasshouse and panoramic glazed roof create a bright interior complemented by natural and organic hues including the brand’s new Terracotta, a deep and fiery orange.
Recycled and more sustainable materials are used as much as possible. The Clean+ sustainable fabric not only forms a relaxing cocooning ambiance but is also said to improve the acoustic performance of the cabin. Smart invisible air vents were developed for a neater and more cohesive design whilst a 256-color ambient light feature offers the chance to create an atmosphere to suit various moods. The standard audio system uses Dolby Atmos 7.1.4 surround sound system.
Set to be an industry first, the ET5’s PanoCinema is a panoramic and immersive digital cockpit with Augmented Reality (AR) and Virtual Reality (VR) technologies. NIO partnered with NREAL, an AR device company, to jointly develop AR glasses (exclusive to NIO) which can project an effective screen size of 201-inch at 6 metres.
NIO also collaborated with NOLO to jointly develop the VR Glasses that employ ultra-thin Pancake lenses, to create a binocular 4K display effect. The 10.2-inch HDR instrument cluster boosts the vividness of images.
The ET5 will be priced from RMB 328,000 in China (about RM216,700) but customers can also get subsidies to reduce the cost. First deliveries are expected to start in September 2022 although before then, the flagship ET7 will have started going to customers in March.
The Nissan X-Trail Hybrid, which has been on sale for some years now, is being recalled by Edaran Tan Chong Motor Sdn. Bhd. (ETCM) to enhance its Engine Bay Harness – Hybrid Power Line. It is understood that the Hybrid Power Line could be damaged due to interference with the edge of engine or transmission control module bracket.
The affected units of the model, coded ‘T32’, were manufactured between June 2018 and May 2021. Units produced from June 2021 onwards have already had the fix, so they are not affected by this recall.
X-Trail Hybrids manufactured from June 2021 are not affected by the recall.
If you are not original owner
ETCM will contact owners of the affected SUVs based on contact details registered with them. The notification requesting them to bring their vehicles in will come from Tan Chong Ekspres Auto Servis Sdn. Bhd. (TCEAS) in the form of a letter or by SMS/Whatsapp. It is possible that vehicle ownership may have changed over the years and the current owner may not receive such a notification. In this case, contact a TCEAS outlet for assistance and to make an appointment as well.
As always with such recalls, all labour and enhancement parts for this campaign will be at no cost to owners.
Certain TCEAS outlets have extended operation hours and are open 365 days a year. This will make it easier for vehicle owners to service their vehicles on weekends and public holidays.
To locate a TCEAS outlet, call the Nissan Customer Care Centre Hotline at 1800-88- 3838. Or visit www.tceas.com/servicecentre.
Volkswagen offers discount, interest-free repayment
Owners of Volkswagen vehicles who have had their vehicles damaged by the floods will be pleased to know that if they use authorized Volkswagen service dealerships, they can get 30% off parts and labour for repair works. This offer is available from now until February 28, 2022. Owners are encouraged to download the new Volkswagen Cares app (Apple App Store/Google Play Store) to redeem the flood relief support voucher. Terms and conditions apply.
To further alleviate the financial burden that many may be facing, there is also an easy payment plan where owners have the option to spread out their bill over 6 or 12 months with no interest charged (terms and conditions apply).
“All of us at Volkswagen Passenger Cars Malaysia are deeply saddened by the flash floods that struck Malaysia over the weekend. Our thoughts are with those who are impacted and are facing loss and damages in the aftermath. We hope that our assistance will help to relieve the burden of our owners during this difficult time,” said the company’s Managing Director, Erik Winter.
BMW Group Malaysia offers reductions and rebates
BMW Group Malaysia is also offering support to its customers with up to a 20% reduction on parts repair for BMW, MINI and BMW Motorrad owners affected by the flood over the weekend. Authorized dealerships will also provide an RM300 rebate on the towing cost for affected owners. The reduction and rebates are valid until January 31, 2022.
“Following the flood cases that have been reported in various states in the country, we remain committed to deliver peace of mind for our customers throughout their ownership experience, even during this challenging time. To this end, BMW Group Malaysia and our network of dealers stand ready to provide our customers with the needed support when it comes to their vehicles,” said Hans de Visser, Managing Director of BMW Group Malaysia.
To obtain support, owners can contact their preferred authorized dealership or contact the BMW Roadside Assistance for more information. Alternatively, they may also contact the Customer Interaction Centre at 1 800 88 3000.
