Cars today are loaded with advanced technology and safety features, but more isn’t always better for buyers. J.D. Power’s 2024 U.S. Tech Experience Index Study revealed that while some owners appreciate the cutting-edge features in their vehicles, others find them frustrating and difficult to use.
J.D. Power ranks these features using a “problems per 100 vehicles” (PP100) scale. Gesture controls, in particular, received a high 43.4 PP100, with 21% of owners criticising the feature’s lack of functionality, according to a new performance measure introduced in this year’s study. Hands-free driving assistance systems also garnered low scores for usefulness, with even advanced versions struggling to win over drivers.