Most airlines take pride in being able to depart airports on time, as scheduled. Passengers are entitled to expect this and while technical problems that cause delays are understandable – no one would like to fly with a known engine problem – cancellations of flights are likely to be human problems that can surely be addressed.
Unfortunately, meeting scheduled times appears to be something the airlines of Malaysia seem to aspire to as can be seen from the numerous complaints in the media. Thousands of passengers are inconvenienced each year due to flights being cancelled suddenly or rescheduled, and if they are entitled to compensation, the refund process is very frustrating.
This issue was mentioned by the hardworking Transport Minister, Anthony Loke, in response to a query by Tuaran MP, Datuk Seri Wilfred Madius Tangau, on what measures are being taken by the government to put a halt to the common occurrences of flight rescheduling.
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