As Malaysia’s demand for innovative electric vehicles (EVs) continues to grow, Sime Motors, the official distributor of BYD vehicles in Malaysia, has marked a milestone by expanding its comprehensive aftersales network to 21 service centres nationwide. This achievement underscores Sime Motors’ dedication to delivering exceptional care and peace of mind to BYD owners.

Comprehensive Nationwide Aftersales Coverage

The 21 service centres, strategically located across both Peninsular and East Malaysia, include 17 Authorised Service Centres equipped with Body & Paint (B&P) services. These facilities ensure seamless support for BYD customers in key regions such as Penang, Klang Valley, Johor Bahru, the East Coast, Sarawak, and Sabah. With certified EV technicians and advanced tools, these centres are designed to handle expert body repairs and routine maintenance efficiently.

State-of-the-Art Facilities for Enhanced Efficiency

Sime Motors has invested in cutting-edge facilities to enhance the ownership experience for BYD customers:

• Centralised Parts Distribution Centre (PDC): A digitally managed hub ensures timely delivery of parts to service centres nationwide, minimising vehicle repair downtime.
• Pre-Delivery Inspection (PDI) Centre: Equipped with a three-level mechanical parking system, this facility rigorously inspects vehicles before delivery, ensuring high quality.
• Advanced EV Tools in Service Centres: All service centres feature specialised tools for EV maintenance, paired with premium customer lounges offering a comfortable and convenient service experience.
• Body & Paint (B&P) Centres: Trained technicians use advanced equipment to restore vehicles to manufacturer standards, ensuring pristine repairs.

Skilled Technicians and Comprehensive Warranty

BYD’s certified High Voltage (HV) technicians receive extensive training to deliver top-tier maintenance and repair services. This commitment to excellence is further supported by Sime Motors’ robust warranty packages:

• 6 years or 150,000 km for the vehicle
• 8 years or 160,000 km for the battery (replacement if the State of Health falls below 70%)
• 8 years or 150,000 km for the drive unit

Additionally, 24/7 Roadside Assistance is available across Malaysia, ensuring that BYD customers receive prompt support whenever needed.

Flexible Service Packages for Customer Convenience

To cater to varying customer needs, Sime Motors offers flexible Service Packages in 3, 6, and 8-year options, available in Standard and Plus tiers. These packages allow customers to lock in current service prices, shielding them from inflation, while ensuring their vehicles are maintained by certified experts for optimal performance and longevity.

A Commitment to Customer Satisfaction

By the end of 2024, Sime Motors has solidified its position as a leader in EV customer care in Malaysia. The extensive network, combined with state-of-the-art facilities, skilled technicians, and tailored service offerings, ensures a seamless, reliable, and rewarding ownership experience for BYD customers.

As Sime Motors looks ahead to 2025, the company remains steadfast in its mission to set new benchmarks in customer care and EV innovation, driving the future of sustainable mobility in Malaysia.