Nagakanni Subramaniam, the owner of a Perodua Bezza car that broke down less than eight hours after purchase, expressed dissatisfaction, stating that she had not received any written confirmation from Perodua regarding the resolution. While acknowledging Perodua’s media statement claiming to offer a courtesy car and suggesting repurchasing her vehicle, Nagakanni emphasised the absence of a written guarantee detailing the terms of repurchase, buyback period, loan payment, and related information.
In her Facebook post, Nagakanni clarified the situation, highlighting the malfunction of the car’s engine due to foreign substances, such as sugar. She emphasised the need for a concrete solution and written confirmation rather than media statements aimed at calming the situation without resolving the problem.
Perodua Sales Chief Operating Officer J.H. Rozman Jaafar had earlier stated that the company conducted a comprehensive investigation and had been in constant communication with Nagakanni since October. Perodua claimed to have taken several actions to address the issue, including offering a courtesy car and proposing to buy back her car. Nagakanni’s car had reportedly malfunctioned almost eight hours after purchase.
The case underscores the importance of clear communication and written assurances in resolving customer issues, especially in situations involving vehicle malfunctions shortly after purchase.
