Although sales in the East Malaysian markets account for only 5% of Honda sales in Malaysia (January to September 2022), the attention given is no different from that in Peninsular Malaysia. Periodically, new dealersips are opened to expand the network or existing dealerships are upgraded to provide more services to customers.
The latest development is in Sarawak, where a new Honda 3S centre has been opened in the state capital of Kuching, bringing the total number of dealerships in East Malaysia to 14.
Operated by Northmont Capital Sdn. Bhd., the dealership is situated in Petra Jaya, an area which is easily accessible for customers residing in the many residential areas to the north and south of the Sarawak River.
Northmont Capital spent approximately RM15 million to build the new Honda 3S centre that sits on a 4,711 square metre piece of land. The built-up area of 2,339 sq. metres makes it the biggest 3S centre for the brand in Kuching.
As with other authorised Honda 3S centres, Northmont Capital’s facilities, especially, in the aftersales area are in compliance with the carmaker’s high standards. The service centre has 12 service bays, 3 bays for general repairs and 1 bay dedicated to tyre services. Up to 50 vehicles can be serviced daily.
Vehicle owners can wait in comfortable lounges with many amenities, including complimentary wifi, and if their kids follow them, there is a kid’s corner to keep the occupied. For the convenience of owners, services such as roadtax renewal and insurance coverage are also available.
“Honda Malaysia is prioritising aftersales services to offer the best experience of owning a Honda. To date, Sarawak recorded close to 40,000 service intakes, which is an increase of 17% from 2021. The opening of this new 3S Centre with facility expansion is timely to meet increasing demand and customer needs. I am confident that this new Honda 3S Centre can provide enhanced aftersales service to our customers in Kuching and further elevate the customer satisfaction,” said Hironobu Yoshimura, Managing Director & CEO of Honda Malaysia.
To locate an authorised Honda service centre or showroom in Malaysia, visit www.honda.com.my.
