Petrol stations are ‘life-savers’ on outstation trips, not just for their convenience stores where you can buy food and drink (and even get money from the ATM) but also for their toilets. With some 3,700 stations nationwide, there’s always one somewhere along the way when you have an ‘emergency’. While the smaller ones have basic toilets (usually at the back of the building), the bigger and more modern ones have spacious facilities.
However, when it comes to cleanliness, standards vary greatly and there are places where you go on and have to hold your breath or the floor is flooded. For Petron, customers should not have such unpleasant experiences and as far back as 2018, the petroleum company initiated a ‘Tandas Kita Bersih’ programme with the tagline ‘Jom Singgah Petron’.
Since then, the ‘Tandas Kita Bersih’ programme has evolved from being a campaign to becoming a full-fledged system that sets the standards and guidelines for all Petron stations. The programme was developed in consultation with the Ministry of Housing and Local Government (KPKT).
Clean, dry and operational toilets
The Clean Toilet campaign was initiated under its Fuel Happy program to ensure all its service stations are clean, dry, and operational, and has proven to be successful. This is evident as, over the years, Petron service stations have won awards for from KPKT for their clean toilets under KPKT. In particular, top placings in the National Best Toilet Award under the Service Station category have been won by Petron stations in Batu Burok, Terengganu; Tongkang Pecah, Johor; and Senawang 2, Negeri Sembilan.
Additionally, 113 Petron service stations in 8 states – Johor, Penang, Pahang, Terengganu, Perak, Kedah, Selangor and Wilayah Persekutuan – have received a 5-star rating from local state councils.
Supporting a UN Sustainable Development Goal
The ’Tandas Kita Bersih’ programme also supports Petron’s sustainability aspiration of promoting a culture of good sanitisation at all its service stations. This is in line with the UN Sustainable Development Goal (SDG) 6, which ensures access to clean water and good sanitisation for all.
“These ratings acknowledge our commitment to customer service excellence. Our customers’ needs and expectations are important to us, and we want them to have a positive experience each time they visit a Petron service station. Our goal is to make our stations the preferred pit-stop for everyone,” said Choong Kum Choy, Petron Head of Retail & Commercial Business.
“We applaud our dealers for stepping up to the challenge to achieve and maintain the highest standards of service for our customers. Having clean toilets shows that we care about every aspect of our customers’ experience at our stations,” added Mr. Choong.
