The floods have affected thousands around Malaysia and for many families, there will be big expenditures ahead as they repair and replaced damaged property, not to mention the tiring job of cleaning up houses that were flooded with muddy water. And then there will also be the costs of repairing cars that were flooded; as you will have seen in pictures, it’s not just vehicles parked at home but also some that were on roadsides and got submerged.
The repair costs can run to many thousands and electronic systems that need to be replaced will be expensive. Not to mention the fact that the vehicle, even after being cleaned, is likely to have a smell and might just not feel the same.
To help relieve some of the stresses and reduce expenses, a number of car companies are offering assistance to their customers. The latest to announce such an initiative is Proton, which will offer a 20% discount on selected parts as well as a 20% discount on labour charges for all customers affected by the flood who have lodged a police report regarding the incident. Additionally, towing charges of up to RM200 as well as cleaning charges for the exterior and engine bay up to RM100 will also be borne by the company.
“Exceptional circumstances require an exceptional response. Proton will be working hard to ensure we can repair cars as quickly as possible and advise all affected customers to visit our authorised service centres to enjoy these benefits. Furthermore, our genuine parts are offered with a warranty so they can be assured of the quality of the repairs,” said Roslan Abdullah, CEO of Proton Edar.
Although Proton has a factory in Tg. Malim, Perak, its original factory is still operating in Shah Alam, near to where much of the flooding has occurred. According to Encik Roslan, the company has been lucky the production lines were spared from any flooding. However, more than 1,000 of its staff have been affected so the company is mobilising Kelab PROTON, an in-house social and wellbeing organisation for all staff, to create care packages and offer clean up assistance to them and their families.
Encik Roslan advises those who require assistance and information on vehicle repairs to call PROTON’s customer care line at 1-800-88-8398.
