Volkswagen Passenger Cars Malaysia (VPCM) has taken further steps to ‘digitalise’ its aftersales services with Online Service Booking and Service Cam services.
Owners can now book their service appointments from their homes with Online Service Booking. Available on both desktop and mobile, the process is easy and convenient as customers only just need to select their preferred dealership, preferred date and time and provide their vehicle details. An Aftersales advisor will then be in touch to confirm the appointment.
Service Cam
Another first from VPCM is Service Cam, which complements the next service step to offer convenience to Volkswagen owners. Owners now have more flexibility with their time after sending their vehicle in, while still being able to make informed decisions without having to physically be at the service centre.
With Service Cam, their respective Service Advisors will share a detailed walkthrough video of the vehicle along with recommendations on parts replacements, if required.
This service only highlights parts that are not covered within the scheduled service maintenance, after which the customer can review these parts to decide whether to accept or decline the job.
#Safehands initiative
The two services are part of the Volkswagen #Safehands initiative which is especially important in these days of social distancing and the need to help prevent the spread of COVID-19. The #Safehands initiative offers Volkswagen owners safety and peace of mind of Volkswagen customers.
The move towards digitalizing aftersales work provides even more assurance to customers to ‘return’ to Volkswagen dealerships in the ‘New Normal’, especially those who may not feel comfortable waiting at the service centre or being out of their homes.
Current service promotions
Volkswagen owners can make use of the services for the current aftersales promotions, which include Repair Packages for vehicles older than five years. The Repair Package offers owners up to RM1,394 savings on shock absorbers and up to RM992 savings on brakes. Besides professional and complete replacements, there is also a 2-year warranty for the genuine parts supplied.
