Ever since Malaysia had a Movement Control Order (MCO) which was necessitated by the COVID-19 pandemic, life has changed. With Standard Operating Procedures (SOPs) to be followed so as to prevent spread of the coronavirus, companies have had to quickly formulate new procedures for customer interaction.
At service centres, for example, appointments have to be made in advance to ensure that the number of vehicles and customers is not excessive and affect social distancing. Customers are also required to undergo temperature checks and provide contact details when they visit the facilities, as well as use contactless payments if possible.
Besides adhering to all the SOPs, Sime Darby Auto ConneXion (SDAC) has also been looking at ways to make things more convenient for its Ford customers. In another step towards delivering a seamless customer service experience, has digitised its vehicle service appointments by expanding its online booking tool to be capable of managing and confirming service appointments in real-time
Real-time e-Service appointment booking, via the SDAC-Ford website, is currently available at 7 authorised Ford Service Centres – Ford Ara Damansara, Ford Petaling Jaya 2, Ford Juru, Ford Butterworth, Ford Kuching, Ford Kota Kinabalu and Ford Tawau.
“The expansion of the implementation for the real-time e-Service appointment booking will enable customers to immediately know the available vehicle service time slots at their chosen dealership. Delivering this added convenience is yet another demonstration of our commitment to providing a more seamless and digitised experience for our customers,” said Syed Ahmad Muzri Syed Faiz, MD of Sime Darby Auto ConneXion.
“In the months to come, we will be looking at fully establishing this real-time e-Service appointment booking for our network of over 40 dealerships nationwide,” added Tuan Syed Muzri.
Booking a service appointment online is simple. Customers just need to visit www.sdacford.com.my and click the ‘Book a Service’ tab. They then select their vehicle model, choose the state in which they are located in, and select their preferred service centre from a drop-down list.
The available date and time slots will then be shown, and customers can schedule a service appointment up to 1 month in advance. Once completed, a confirmation email of the appointment will be sent.
In addition to booking a service appointment online, customers can also schedule their service appointments by calling an authorised Ford Service Centre directly. Booking an appointment is good for both the vehicle owner, who can choose a suitable time and day, as well as SDAC which can manage its operations more efficiently.
Incidentally, if you service your vehicle this month at an authorised Ford service centre, you can save up to 20% on parts and service, plus get a free 27-point vehicle inspection. It’s one way SDAC is helping Ford owners in this difficult times.
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