Volkswagen Passenger Cars Malaysia (VPCM) has announced a voluntary recall for models produced between 2011 and 2015 to rectify the hydraulic pressure accumulator within the 7-speed dual clutch gearbox (DSG) caused by a production deviation.
In individual cases, it has been found that the hydraulic pressure accumulator starts to run at an excessive pressure and this can cause a leak, leading to possible pressure loss. This can interrupt power transmission between the engine and gearbox.
A total of 12,732 Volkswagen vehicles have been identified as being affected by this recall. The affected models are the Beetle, Cross Touran, Golf (Mk 6 and Mk 7), Jetta, Passat (B7), Passat CC, Polo (6R) and Scirocco. This exercise does not affect Volkswagen models produced from 2016 and newer.
The nationwide campaign will be executed in phases in order to manage the number of cases, and notification to identified owners will be conducted by mail with immediate effect. In the event that you own one of the Volkswagen models mentioned but do not receive any communication from VPCM, it could be that they do not have your contact details because you are not the original owner and their database has not been updated with details of the current owner. Nevertheless, your vehicle will still be accepted under the recall exercise.
Owners can also visit the Volkswagen website to check if their vehicle is affected or call Volkswagen customer care at 1800-18-8947 for further information.
They may then contact any authorised Volkswagen service centre to book an appointment and have their vehicle inspected and parts replaced, if need be. VPCM has taken the necessary steps with its dealer partners to ensure parts availability and that the exercise is conducted smoothly and efficiently. All labour and replacement parts for this service will be at no cost to owners.
Additionally, owners will receive a free Volkswagen Care Plus (VCP) membership card as a token of appreciation from Volkswagen. An integral part of Volkswagen Cares, VCP is an exclusive program for owners with vehicles that are 5 years old and older. Member privileges include three 20% service discounts vouchers, 2 years of complimentary Roadside Assistance, and 24-hour on-site battery support (terms and conditions apply).
“As a responsible car manufacturer, customer confidence and peace of mind is of utmost importance to us, and we hope that our owners understand that this campaign is necessary to ensure their continued confidence in the performance of their vehicles,” said Erik Winter, Managing Director of VPCM.
He expressed his regret for the inconvenience caused to the owners and added that while the affected vehicles have been identified, it is possible that not all the vehicles will require parts replacement. “This is a significant exercise for us, and we would like to ensure that all these vehicles are inspected. This campaign is part of our Volkswagen Cares initiative, and we are committed to a high level of customer safety, service and satisfaction,” he explained.
