Many service centres are resuming operations and welcoming owners who must be eager to have their vehicles serviced or repaired. However, some owners may be busy, especially with the sudden announcement that businesses can commence next week. Thus they may not be able to send their vehicles in for servicing.
For such customers, Cycle & Carriage Bintang Berhad (C&C) has a personalised service which brings the service centre to the home. Known as the Mercedes-Benz Star Mobile, it’s actually been available for the past two years. The service includes scheduled maintenance work, wiper blade replacement, oil filter, air filter, combi filter and dust filter replacement, key battery replacement and car battery replacement.
“We introduced this first-of-its-kind service to the Malaysian market in 2018 on a trial basis. Now, with the Movement Control Order and social distancing, the Mercedes-Benz Star Mobile service provides customers peace-of-mind as they are able to remain within the safety and comfort of their homes while our technicians care for their vehicle on-site,” explained C&C CEO, Wilfrid Foo.
Transparency with cost estimates
In compliance with the current health and safety requirements, all contact points in the vehicle (a Vito van) are sanitised after every service and C&C conducts temperature checks on its technicians daily. Along with added convenience and quality, customers are assured greater transparency with cost estimates provided ahead of services including itemised costs for required parts and labour cost. This enables the customer to make a more informed decision about the maintenance of their Mercedes-Benz vehicle.
“Cycle & Carriage is dedicated to providing Exceptional Journeys to customers. We are continually learning and understanding each customer’s needs and preferences. We aim to be a trusted dealer partner by translating our insights into innovative services and experiences that enhance the overall customer journey. The Mercedes-Benz Star Mobile is a shining example of a premium service that delivers greater convenience and peace of mind when it comes to caring for our customers’ cherished Mercedes-Benz vehicles,” said Mr. Foo.
The Mercedes-Benz Star Mobile travels with two qualified technicians and is fully equipped with the Xentry Diagnosis system, special tools and technician hand tools to perform the stipulated maintenance jobs.
It is available by appointment within the Klang Valley. During the MCO period, availability is daily (except Sundays and public holidays) from 9 am to 3 pm, and Saturday from 9 am to 12 noon.pm.
Door-to-Door service as an alternative
Alternatively, Mercedes-Benz owners can also use C&C’s ‘Door to Door’ service. They can call their preferred C&C authorised service centre and their vehicle will be picked up for servicing and then returned when the work is completed. The service (for which there is a charge) is available up to 30 kms driving distance from the authorised Mercedes-Benz Service Centre. For the owner’s peace of mind, the vehicle will be covered by insurance between the home and service centre.
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