Selected authorized Honda dealerships have begun to resume operations from today (April 29) as permission has been granted by the Ministry of International Trade and Industry (MITI). All service centres in the country had to be closed earlier under the Movement Control Order (MCO) which came into effect on March 18, 2020.
During the period of closure, only emergency services were permitted to assist owners to move their vehicles which may have been immobilized. However, no repair work or maintenance was allowed, and the vehicles had to remain in the service centre for the duration of the MCO.
“Honda Malaysia is truly inspired by the spirit of Malaysians, especially all the frontliners, to overcome the unprecedented situation. The journey to flatten the curve has been tough and extensive but we are ‘Together As One’, staying home in order to have a better outcome for all. We will comply with the extension of the MCO in support of the efforts taken by the Malaysian government and people amid the current situation,” said Honda Malaysia’s Managing Director & CEO, Toichi Ishiyama.
“At the same time, customers need to have their cars in good, reliable condition and hence, require maintenance service. As we resume our aftersales services, we emphasize the importance of continuing to adhere to the MCO rules, being attentive and to take precautions especially in hygiene through frequent sanitization and disinfection, general cleanliness and social distancing,” he added, giving assurance that the precautionary and control measures will be strictly implemented at the Honda dealerships to provide a safe environment during customer visits.
Procedures at service centres
Upon arrival at the dealership, customers will undergo temperature scanning and hand sanitizers have been prepared for their use while their appointment status is being verified. Individuals recording temperature of 37.5 degrees C. and above or are exhibiting symptoms of fever, cough and shortness of breath will be advised to leave the premises to immediately seek medical attention.
Honda Malaysia has also asked its dealers to enforce stringent measures concerning crowd control and social distancing. The number of customers present at any one time for their vehicle service in the dealership shall be limited at minimum capacity. It is compulsory for customers to make appointments with their nearest dealer (within 10 kms of their home) to smoothen their visit and ensure the availability of a slot for their service before going to the service centre.
To facilitate social distancing, the dealers are commencing a car drop service. This new service allows customers with appointments to just drop off their cars at the dealerships and conduct discussion on their car service updates or enquiries via telephone with the service advisors so as to maintain social distance. This practice will not only help safeguard the well-being of the customers and service advisors, but also provide substantial convenience to Honda owners.
Honda Malaysia is also taking extra precautions to ensure the highest safety and good personal hygiene of service advisors. Temperature checking will be implemented on employees and they are reminded to wash their hands regularly, and practice social distancing by maintaining a distance of 1 metre from one another at all times. Hand sanitizing stations are set up for the convenience of service advisors and customers, and some areas in the dealerships will be restricted or remain closed to ensure customers safety.
