Following the activation of the Movement Control Order (MCO) in Malaysia on March 18 2020, all businesses except those related to essential services were required to stop operations. Service centres were among the businesses that had to remain closed, although emergency assistance services were permitted.
After the extension of the MCO until April 28 2020, MITI has given permission for car companies to resume aftersales services at selected outlets, with certain conditions to be followed. UMW Toyota Motor Sdn Bhd (UMWT) has received approval from MITI to re-open selected authorised Toyota service centres which will operate for emergency and urgent service requirements only, at minimum capacity.
Toyota owners are advised that the services are by appointment only. Customers should first contact the nearest service centre to their home to check if the outlet is in operation and then plan a suitable appointment time/date.
Click here for the list of authorised Toyota service centres to contact regarding operating status
Every effort will be made to ensure the safety and protection of customers when they visit the service centres who will continue to practice social distancing and remain at least 1 metre or more apart to avoid possible transmission of the virus.
With regards to those vehicles purchased from UMWT or their authorised dealers with existing warranties that are valid and expiring during the MCO period, the company announced earlier that there will be a 30-day extension calculated from the last day of the MCO.
The company will continue to provide all customers with assistance for any emergencies or enquiries during the MCO period through its existing helplines. Customers may contact the following numbers throughout the duration of the MCO:
“As we always place customer care as a top priority, all Toyota vehicles sent to our service centres will receive a thorough inspection to ensure they are in good running order. However, we also urge customers to adhere to the regulations of the Movement Control Order and help to stop the spread of the COVID-19 virus,” said Ravindran K. President of UMW Toyota Motor.
Increase in traffic to be expected as more sectors are permitted to resume operations
