If you’re planning on buying a new Ford vehicle but cannot go to the showroom at this time because of the restrictions of the Movement Control Order, you can still start the process using a new service offered by Sime Darby Auto ConneXion (SDAC). It’s known as the ‘Digital Salesperson’ and is a dedicated WhatsApp live chat line to address customer queries relating to vehicle purchases.
“In light of the Movement Control Order being extended until 14 April 2020, we are introducing an alternative method of a ‘Digital Salesperson’ which will allow customers to continue conversing with us via digital means. This comes as we understand that there are customers wanting to purchase our vehicles, but unable to walk into our showrooms during this period,” said Syed Ahmad Muzri Syed Faiz, MD of Sime Darby Auto ConneXion.
“After the Movement Control Order ends, we will continue to offer this alternative method as we care and understand that customers may still want to limit public exposure,” he added, saying that the service will be available until the end of June 2020 and extended if it is popular.
The ‘Digital Salesperson’ can respond to product-related queries as well as provide information on any ongoing sales promotions. This service aims to bridge the gap by linking customers to an actual Ford authorised salesperson located nearest to them. Once connected, customers can know about colour and stock availability as well as loan financing options and other information concerning a purchase.
The ‘Digital Salesperson’ by SDAC is available to assist customers from 9 am – 4 pm, Monday – Friday. Customers simply need to WhatsApp +6019-204 1200 to start chatting and queries will be attended to within 24 hours.
With the introduction of this alternative option, customers would also be able to transact at their own convenience and pay the deposit for their vehicle – and take advantage of upcoming festive promotions. Once the Movement Control Order is lifted, the necessary documents can be signed and processed.
“When the Movement Control Order is lifted, we welcome customers who wish to come in-person to any of our flagship showrooms located at our latest automotive facility, Sime Darby Motors City, in Ara Damansara, as well as our showrooms at other parts of the country,” Jeffrey Gan, MD for Retail & Distribution, Malaysia, Sime Darby Motors, said.
“We would like to assure our customers that we have taken the necessary precautions to ensure the health and safety of our staff and visitors which includes, practicing social distancing. At certain showrooms, we require all visitors to perform temperatures checks upon entering the premise, in addition to supplying hand sanitiser dispensers located in the showrooms.”
For more information on Ford and the latest promotions, customers may also visit www.sdacford.com.my.
Click here for other news and articles about Ford and SDAC.
