PLUS to accept TnG RFID system on its highways, also addressing reload issues

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PLUS to accept TnG RFID system on its highways, also addressing reload issues

CIMB Group Holdings Berhad and PLUS Malaysia Berhad have announced that they have recently come to an agreement to provide additional payment options to users of PLUS expressways across the country. These enhanced toll payment services will be facilitated by Touch n’ Go Sdn Bhd (52% owned by CIMB) through the TnG RFID (Radio Frequency Identification) tag.

Apparently, this agreement resolves the dispute a year ago when PLUS began to introduce its own RFID tag for electronic toll payments. CIMB took legal action to stop PLUS from having its own toll collection system.

Starting with PLUS expressways, the recent agreement promises a seamless experience with more options for toll payment anchored on the concept of Open Payments and will give highway users the choice to link their TnG RFID tags to any of their bank accounts, credit cards, debit cards or the TnG e-wallet.

TnG RFID services will be available in 10 open system toll plazas at PLUS expressways by January 1, 2020, extending to for all 83 closed system toll plazas on PLUS expressways by April 1, 2020. RFID transactions will be real-time and highway users will receive immediate notification of their balance.

Open system toll plazas are defined as a system where the toll fare is a fixed rate based on vehicle class. Closed system highways charge according to the vehicle class and distance travelled, with the toll to be paid when the vehicle exits the highway.

TnG RFID services have been available in pilot-mode at selected expressways nationwide since the beginning of 2019. Currently, there are over 700,000 RFID tags installed on and these tags are currently linked to the TnG e-wallet as a source of funds. The TnG RFID initiative is the first step of a masterplan aimed at reducing congestion on Malaysian expressways.

The scheme is being coordinated and devised in collaboration with the Ministry of Transport, Ministry of Works and Malaysian Highway Authority and there will be absolutely no disruption to the current card, SmartTAG or PayDirect services.

It is the intent of CIMB and TnG to roll-out the Open Payments facility to all toll highway concessionaires across Malaysia in the future. Over time, this RFID-driven payment mode is expected to replace the TnG card that has been the defacto mode of payment for toll transactions across the country.

“It has been a key belief at PLUS that giving our customers more options to pay is an important aspect in enhancing their road journeys, so this is a key consideration when working with our partners. We are pleased that Open Payment options will soon be available to toll highway customers, in line with the needs of our customers who look forward to more convenience,” said Datuk Azman Ismail, Managing Director of PLUS.

“We are delighted that CIMB is aligned on this ambition to partner with us to lead in making it a seamless journey on our highways with the democratisation of toll payments where over time, other mode of payment can be considered, thus ensuring the toll industry is always relevant with market practices,” he added.

On the issue of reloading booths no longer being available at toll plazas, Datuk Azman said PLUS is aware of the unhappiness from some highway users and is working to resolve the issues but needs some time to do so. In the meantime, he urged motorists, for safety reasons, not to get out of their vehicles if they are unable to pass through because their TnG card has insufficient balance. “Press the intercom button and a PLUS customer service officer will come to assist you,” he advised.