“Avoid using middlemen, deal only with PUSPAKOM officials!”
That’s the message which the vehicle inspection company wants to get across to the public during its campaign entitled “PUSPAKOM Ready to Help!“. The program will be on at selected PUSPAKOM branches throughout the country from August 19 until October 2, 2019, 9 am to 4 pm.
Information direct from PUSPAKOM officers
The public can obtain information on all vehicle inspection matters from authorised and authoritative sources as PUSPAKOM officers will be on hand to answer the questions. The aim of the campaign is to prevent incidents of vehicle owners being misled by unscrupulous middlemen (not authorised by PUSPAKOM) who have been known to give incorrect information about the vehicle inspections.
“The campaign is intended to provide customers with understanding and knowledge on vehicle inspection services offered by PUSPAKOM so that they can deal directly with PUSPAKOM and not through middlemen. Often, PUSPAKOM receives feedback where customers prefer to use a middleman because they do not understand the vehicle inspection process. This is an important campaign for PUSPAKOM to provide correct and factual information,” said PUSPAKOM’s CEO, Shukor Ismail.
Middlemen may cheat on promise of ‘sure pass’
He added: “We hope customers understand the process and information of what goes on during an inspection at PUSPAKOM before they choose to use a middleman service. This is because some customers who use the middleman service have been paid a high service charge and even been cheated on the promise of a ‘sure pass’,” Encik Shukor revealed, adding that PUSPAKOM charges only between RM20 to RM90, depending on the type of inspection and vehicle.
Naturally, PUSPAKOM carries out its inspections professionally and with full integrity so there would be no such thing as ‘sure pass’ if the vehicle fails to meet any test standards. This is especially crucial when it comes to tests on safety systems and no compromises are permitted.
In addition to the advisory services provided, PUSPAKOM officers can also assist clients in managing the MyPUSPAKOM online registration and how to use it. There is also the recently introduced e-wallet service available for those who wish to use it.
During the program, there will also be other activities and customers will receive a free exam handbook. There will also be a ‘Wheel of Fortune’ and ‘Mix & Match’ games with exciting prizes to be won.
For more information, call PUSPAKOM’s toll-free number 1-800-88-6927 or use the private message channels on the company’s official Facebook page. There is also a Live Chat service at www.puspakom.com.my.
