Perodua is constantly aiming for higher standards in all aspects of its business so customers get better services. In a move to step up its human capital development efforts and provide higher standards of Body & Paint (B&P) services to its customers, the carmaker recently held its first-ever Body & Paint (B&P) Skill Contest.
Assurance of quality and safety
Established in 2009, Perodua’s B&P business deals with the repair and restoration of vehicles that have been involved in collisions. “Our B&P business aims to take much of the hassle away from the repair of collision-involved vehicles, with work carried out to the highest possible standards of quality and safety. The use of only genuine parts also gives customers total peace-of-mind,” said Perodua Sales Sdn Bhd MD, Dato’ Dr Zahari Husin.
“The safety of our customers is our top priority. When a vehicle gets involved in a collision, its structural integrity, and therefore its safety, may be compromised. Perodua B&P technicians are professionally trained to provide only the best workmanship in the restoration of Perodua vehicles that have been involved in collisions,” he explained.
Customer-related scenarios used
Although the carmaker has been holding its National Technical Skill Contest since 1997, this is the first time it has held such a contest specifically for B&P personnel. As with the National Technical Skill Contest, participants are put through tough customer-related scenarios and are judged not only on their technical expertise and problem-solving skills but also on their emphasis on Customer Satisfaction.
The inaugural Perodua B&P Skill Contest saw 140 B&P service advisors, body technicians and paint technicians from 35 B&P hubs and 4S outlets nationwide join the initial rounds throughout February and March.
The semi-finals in April narrowed the contestants down to 12 finalists, and last week’s finals saw Norhizam Zainal Abidin (Puchong B&P Hub), Hazinin Rosli (Kota Kinabalu 2) and Fazwan Mazlan (Kota Bharu 1) winning their categories.
“The Perodua B&P Skill Contest brings with it a multitude of benefits. Via healthy competition, it encourages learning, sharing and applying knowledge gained amongst our B&P staff, not to mention the all-important Kaizen, or continuous improvement. This sharpens their skill sets and ensures their capabilities remain competitive and relevant to the ever-evolving needs and wants of our valued customers. It also helps them grow in their careers,” said Dato’ Dr. Zahari.
Visit www.perodua.com.my for the locations of authorised service centres and B&P facilities.
